Network Operation Center Technician 1st Level

hace 4 meses

Guaynabo, Puerto Rico Target Human Resources Solutions A tiempo completo

Company Overview

Our client offering services to companies with a full range of technology solutions, including digital security, IT consulting, voice, data, cloud services, broadband Internet, satellite telephony and business continuity. In the residential market the company also provides stable and reliable voice and Internet solutions.

Job Summary

Provide 24-hour surveillance and tier-1 troubleshooting for network and customer issues to comply with Service Level Agreement (repair time and follow up) and notification process (outage alerts and customer follow up).

Responsibilities

  • Effectively handle customer service repair and troubleshooting calls to assure repairs requests are properly reported and completed according to standards and procedures.
  • Answer incoming phone calls and handle customer requests via Remote Assistance, which may include, but is not limited to: CPE configuration changes, SoftSwitch changes to clients ISDN-PRI circuits, PBX lines and SIP lines, etc
  • Responsible to investigate network outages to determine root cause, and provide recommendations for changes in processes & procedures, or network configuration to prevent recurrence of similar outages in the future.
  • Ensure customer’s service is operational within specified repair time frame based on our SLA’s.
  • Effectively maintain customers informed of their repair status based on our SLA’s.
  • Update internal repair order tracking system on a regular day basis including any incidents related to the Network Performance.
  • Notifies all internal groups of any major outages or network incident as per outages procedures or guidelines protocol for such incidents.
  • Monitor Customer Premise Equipment and perform troubleshooting, provide solution to customer by diagnosing problem and if necessary referring to NOC 2nd Level, RFT, NEO, or Provider.
  • Monitor Network and perform troubleshooting resolve incidents and if necessary refer to NOC 2nd Level, RFT, NEO.
  • Monitor systems alarm and provide support for any job under a Method of Procedure (MOP) in progress.
  • Follow company policies and procedures to meet relevant company-wide statistics.
  • Responsible of routine inspection of support systems such as emergency power plants, battery room, climate control, lab equipment, air conditioning and UPS Systems.
  • Responsibility for rotation of day and night shifts and weekends.
  • Performs all other duties as required

Requirements

  • Associates Degree and three years of equivalent experience in related field and/or training or equivalent combination of education and experience. Experience in outside plant required.
  • Knowledge of network topology or equivalent 2-year experience in maintenance and repair.
  • Experience in networking and telephony.
  • Experience or training of TCP/IP/UDP/ Complete understanding of TCP/IP suite such as Upper Layer Apps and Services, Transport Layer, Network Layer, Data Link Layer and Physical Layer.
  • Knowledge in troubleshooting and diagnostic of service interruptions in all types of transport used in the telephony business for commercial customers.
  • Knowledge in troubleshooting internet routing protocols. (OSPF,BGP, etc).
  • Advanced knowledge in testing DS1 & DS3 circuits.
  • Must be self-motivated to Follow-up with customers to ensure 100% satisfaction with all work completed.
  • Knowledge or training of VOIP (SIP/ MGCP). Experience troubleshooting VOIP in different scenarios including/but not limited to restoring problems with signaling, CODECS, Packet Loss and Transport.
  • Experience in troubleshooting and diagnosing service interruptions in all types of transmission transport used in business telephony.
  • Experience in phone support and troubleshooting of client communication networks.

EEO
“Somos un patrono con Igualdad de Oportunidades en el Empleo y tomamos acción afirmativa para reclutar a Mujeres, Minorías, Veteranos Protegidos y Personas con Impedimentos.”
 

  • Network Operations Center Technician

    hace 2 semanas

    Guaynabo, Guaynabo, Puerto Rico Target Human Resources Solutions A tiempo completo

    Job SummaryAs a Network Operations Center Technician, you will be responsible for providing 24-hour surveillance and tier-1 troubleshooting for network and customer issues to comply with Service Level Agreement (repair time and follow up) and notification process (outage alerts and customer follow up).ResponsibilitiesEffectively handle customer service...

  • Repair Operation Center Technician Tier 1

    hace 3 semanas

    Guaynabo, Puerto Rico Target Human Resources Solutions A tiempo completo

    Company OverviewOur client offering services to companies with a full range of technology solutions, including digital security, IT consulting, voice, data, cloud services, broadband Internet, satellite telephony and business continuity. In the residential market the company also provides stable and reliable voice and Internet solutions. SUMMARY Provide 1st...

  • Repair Operations Center Technician

    hace 2 semanas

    Guaynabo, Guaynabo, Puerto Rico Target Human Resources Solutions A tiempo completo

    Job SummaryWe are seeking a highly skilled Repair Operations Center Technician to join our team at Target Human Resources Solutions. As a key member of our operations team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesEffectively handle customer service repair and troubleshooting...

  • Pharmacy Call Center Representative

    hace 2 días

    Guaynabo, Guaynabo, Puerto Rico Tpis A tiempo completo

    Job SummaryWe are seeking a highly skilled Pharmacy Call Center Representative to join our team at TPIS. As a Pharmacy Call Center Representative, you will be responsible for providing exceptional customer service to providers, beneficiaries, and pharmacies through telephone interactions.Key ResponsibilitiesAnswer incoming calls regarding issues related to...

  • Pharmacy Call Center Representative

    hace 1 mes

    Guaynabo, Puerto Rico Target Human Resources Solutions A tiempo completo

    POSITION SUMMARYThe Pharmacy Help Desk Call Center Representative is responsible to provide a customer service by telephone of incoming and outbound calls to providers, beneficiaries and pharmacies.ESSENTIALS ROLES AND RESPONSIBILITIES1. Answer incoming pharmacy calls regarding issues related to a claim transaction, reimbursement, payment, and other required...

  • Pharmacy Technician

    hace 2 meses

    Guaynabo, Puerto Rico Walgreens A tiempo completo

    Job Description Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center – interacting with our customers and developing strong patient relationships....

  • Test Center Administrator

    hace 2 semanas

    Guaynabo, Guaynabo, Puerto Rico Prometric A tiempo completo

    Job Title: Test Center AdministratorAt Prometric, we are seeking a highly skilled and detail-oriented Test Center Administrator to join our team. As a Test Center Administrator, you will be responsible for ensuring the smooth operation of our test centers, providing exceptional customer service to candidates, and maintaining the highest standards of exam...

  • Pharmacy Technician

    hace 4 semanas

    Guaynabo, Puerto Rico Walgreens A tiempo completo

    Job DescriptionOur pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center - interacting with our customers and developing strong patient relationships. Pharmacy is...

  • Test Center Professional

    hace 24 horas

    Guaynabo, Guaynabo, Puerto Rico Prometric A tiempo completo

       OverviewThe Test Center Administrator plays a critical role in upholding the highest standards for exam integrity at Prometric test centers worldwide. These professionals are part of a growing specialization within the company and thrive in fast-paced environments that support individuals taking life-changing exams.As a Test Center Administrator, one's...

  • Test Center Administrator

    hace 2 días

    Guaynabo, Guaynabo, Puerto Rico Prometric A tiempo completo

    Job Summary:The Test Center Administrator is responsible for ensuring the smooth operation of test centers, providing excellent customer service to candidates, and maintaining the highest standards of exam integrity.Key Responsibilities:Verify candidate identification and maintain accurate recordsMonitor exams and ensure a secure testing environmentProvide...

  • HVAC Service Technician

    hace 2 semanas

    Guaynabo, Guaynabo, Puerto Rico Carrier Enterprise A tiempo completo

    Job Title: Service TechnicianJob Summary:We are seeking a skilled Service Technician to join our team at Carrier Enterprise. As a Service Technician, you will be responsible for performing HVAC equipment preventive maintenance, including troubleshooting and diagnostics, equipment and systems operation log and reports, with minimum supervision, on customers'...

  • Automation Service Technician

    hace 4 meses

    Guaynabo, Puerto Rico Carrier Puerto Rico, Inc A tiempo completo

    Job Description Position: Controls Technician Job Description Performs software programming using established standards as a basis of design. Performs the creation of necessary drawings and equipment schedules for submittals and installation. Perform Building Automation Systems animated graphics. Perform the commissioning and start up in HVAC...

  • Especialista en Contact Center

    hace 2 días

    Guaynabo, Guaynabo, Puerto Rico Alpine Health Technologies A tiempo completo

    Descripción del Puesto:Buscamos un Especialista en Contact Center para unirse a nuestro equipo de trabajo en Alpine Health Technologies, Corp. Esta empresa líder en la industria de Telecomunicaciones ofrece servicios de innovación tecnológica en la emergente industria del cuidado de la salud.Responsabilidades:El Especialista en Contact Center será...

  • HVAC Maintenance Technician

    hace 24 horas

    Guaynabo, Guaynabo, Puerto Rico Carrier Enterprise A tiempo completo

    Job Title: HVAC Maintenance TechnicianJob Summary:Carrier Enterprise is seeking a skilled HVAC Maintenance Technician to join our team. As a Maintenance Technician, you will be responsible for performing preventive maintenance on industrial and commercial HVAC systems, including electrical, mechanical, and control maintenance works. Your duties will include...

  • Pharmacy Technician

    hace 2 semanas

    Guaynabo, Guaynabo, Puerto Rico Walgreens A tiempo completo

    Job SummaryWalgreens is seeking a highly skilled and detail-oriented Pharmacy Technician to join our team. As a Pharmacy Technician, you will play a vital role in supporting our pharmacists in providing exceptional patient care and ensuring the smooth operation of our pharmacy department.Key ResponsibilitiesAssist pharmacists in the preparation and...

  • Pharmacy Call Center Associate

    hace 4 horas

    Guaynabo, Guaynabo, Puerto Rico Tpis A tiempo completo

    Job Title: Pharmacy Call Center AssociateJob Summary:We are seeking a skilled Pharmacy Call Center Associate to provide exceptional customer service to our clients. The ideal candidate will have a strong background in pharmacy operations and excellent communication skills.Key Responsibilities:Answer incoming pharmacy calls and provide assistance with claim...

  • Service Technician

    hace 4 meses

    Guaynabo, Puerto Rico Carrier Enterprise A tiempo completo

    Job Description SERVICE TECHNICIAN General Description Will be responsible for performing HVAC equipment preventive maintenance, including troubleshooting & diagnostics, equipment & systems operation log and reports, with minimum supervision, on customers' sites within Puerto Rico and the USVI. Specific Description Preventive Maintenance...

  • HVAC Service Technician

    hace 2 días

    Guaynabo, Guaynabo, Puerto Rico Carrier Enterprise A tiempo completo

    Job DescriptionSERVICE TECHNICIANGeneral DescriptionAt Carrier Enterprise, we are seeking a skilled HVAC Service Technician to perform preventive maintenance, troubleshooting, and diagnostics on commercial and industrial HVAC systems. This role requires a high level of autonomy and the ability to work independently on customers' sites in Puerto Rico and the...

  • Automation Service Specialist

    hace 24 horas

    Guaynabo, Guaynabo, Puerto Rico Carrier Puerto Rico, Inc A tiempo completo

    Job Title: Automation Service TechnicianAbout the Role:This position is responsible for the installation and commissioning of building automation systems, including system-level controllers, HVAC controls hardware, and software applications. The ideal candidate will have a strong technical background, excellent computer skills, and the ability to work in a...

  • Maintenance Projects Director

    hace 2 semanas

    Guaynabo, Guaynabo, Puerto Rico Tpis A tiempo completo

    Job Title: Maintenance Projects DirectorWe are seeking an experienced project manager to oversee maintenance and facility projects within the oil and petroleum distribution industry.Key Responsibilities:Assist in building the multiannual CAPEX plan, collecting needs from internal divisions and suggesting investments for long-term maintenance, efficiency, or...