Care Specialist

Posted: Oct 31, ***
* Field Full-time

Job Description
Patient Education Nurse Care Specialist Position Overview The Care Specialist is a field-based registered nurse who helps eligible patients understand and navigate approved resources related to their prescribed therapy with a global biopharmaceutical company with presence in Puerto Rico. The role provides product and administration education, promotes health literacy and adherence to the prescribed treatment plan, and offers non-clinical education on health insurance, access pathways, and affordability resources. Through in-person, in-home, virtual, telephone, email, and appropriate community-based interactions, the Care Specialist supports patients across multiple therapeutic areas while protecting privacy, respecting individual choice, and promoting equitable access to support. Job

Responsibilities:
Deliver approved products, administration, disease-state, onboarding, adherence, and health-literacy education to patients prescribed designated therapies. Educate patients and caregivers, within approved program parameters, on health insurance concepts, coverage processes, access pathways, and available affordability resources; connect patients with the appropriate approved services for individualized support. Help patients understand and use approved support tools and resources, including enrollment, reimbursement-support, copay or affordability, and other access services for which they may be eligible, without guaranteeing coverage or financial assistance. Encourage informed dialogue between patients and their healthcare providers and reinforce the treatment plan as prescribed. Provide supplemental injection or administration training when appropriately trained and authorized. Manage an assigned patient caseload and account geography, document interactions accurately and promptly, and coordinate across internal and external partners to support a consistent patient experience. Contribute practical field insights to the development and continuous improvement of patient programs, educational plans and materials. Manage travel and program expenses within applicable standards and complete all required company and service-provider training. Perform other program-related responsibilities assigned by management and approved through established review processes. Follow all applicable policies, procedures, privacy requirements, program standards, and approved written guidance, as amended. Use only approved tools, resources, information, and materials that have completed the required divisional review and approval process, including STAR review where applicable. Do not provide medical advice, diagnose, recommend treatment changes, interpret clinical results, or interfere with decisions between a patient and healthcare provider; refer clinical questions to the patient's healthcare provider. Provide general educational information about insurance, access, and affordability within the approved role scope; do not make coverage determinations, promise reimbursement or financial support, or provide legal, financial, or insurance advice. Protect patient privacy and confidentiality in every setting and promptly report adverse events, product complaints, or other reportable information according to established procedures. Compensation and

Benefits:
Competitive annual base salary based on the candidate's qualifications, experience, and applicable compensation guidelines. Car allowance to support field travel throughout Puerto Rico. Business-related fuel, toll, and parking expenses incurred during field work is covered Opportunity to participate in a performance-based incentive program tied to applicable patient support program goals, subject to program terms and company guidelines. Access to health insurance benefits in accordance with applicable plan terms and eligibility requirements. Professional development, learning, and career growth opportunities designed to support continued success in the role. Additional benefits and recognition opportunities may be available based on eligibility and applicable company programs. Core Competencies : Patient-centered communication: Communicates complex information clearly, respectfully, and in ways that reflect varied health-literacy needs. Access and affordability navigation: Explains approved coverage and support pathways accurately and connects patients to appropriate resources. Inclusive relationship building: Builds trust across diverse patients, caregiver, healthcare, community, and cross-functional audiences. Presentation and facilitation: Delivers clear, engaging, and accurate education to individuals and groups. Planning and execution: Prioritizes effectively, manages time and travel, and maintains accurate follow-through across a large geography. Collaboration and influence: Works constructively across teams, navigates differing perspectives, and builds alignment within role boundaries. Judgment and accountability: Appli