Clinics Application Specialist

GENERAL POSITION INFORMATION

POSITION TITLE: APPLICATIONS SPECIALIST (PCS)
DEPARTMENT / UNIT: APPLICATIONS SPECIALISTS / CLINICAL
IMMEDIATE SUPERVISOR: APPLICATIONS SPECIALISTS SUPERVISOR
CLASSIFICATION: EXEMPT

NATURE OF THE POSITION

Perform specialized professional work to conduct demonstrations, validate the proper operation of equipment, and provide training to its users.

ESSENTIAL DUTIES AND RESPONSIBILITIES OF THE POSITION

Visit clients and give presentations on the demonstration equipment, referred to as "Demo," for the hospital lines, whether for ultrasound or patient management, sometimes referred to as Patient Care Solutions ("PCS").
Configure ultrasound or PCS systems (as applicable), ensuring an efficient and accurate deployment in accordance with the client's needs, the manufacturer's standards, and applicable parameters.
Collaborate with clients to understand their specific needs and challenges, providing customized solutions and recommendations to improve operational efficiency.
Call and visit clients after each installation to ensure everything is in order.
Handle service calls that require their specialty and knowledge.
Provide detailed training to clinical and technical users on the proper operation of ultrasound or PCS equipment, as applicable, in accordance with the manufacturer's standards.
Provide advanced-level technical support, both remotely and on-site, to resolve problems and optimize equipment performance.
Prepare a daily report detailing the activities performed and submit it to the immediate supervisor.
Ensure that interactions with clients are professional, courteous, helpful, and punctual.
Fully and consistently comply with department and company policies and procedures as currently published or as may be enacted in the future, including, but not limited to, the Employee Handbook.
Actively contribute to upholding the company's mission and achieving its vision, and exemplify through performance and conduct the philosophy of the culture of efficiency, Bionuclear's values, and the principles of the highest-quality internal and external customer service.

INCIDENTAL DUTIES AND RESPONSIBILITIES OF THE POSITION

Guide Service Technicians and Senior Service Technicians as needed, and support Clinical Sales department staff in presentations or by providing, in a timely and effective manner, any information they require for proposals or quotes.
Participate in the management of projects related to the implementation and upgrading of solutions.
Assist with equipment installations as applicable.
Perform any necessary tests on ultrasound or PCS equipment (as applicable) to ensure proper operation and compliance with standards.
Create and maintain any necessary documentation, as well as up-to-date equipment and training manuals and materials.
Prepare and submit reports or give presentations as required.
Collaborate with internal teams, such as Marketing, Clinical Sales, and Customer Service, to address complex problems and ensure the effective integration of solutions.
Attend meetings, training activities, professional development, conventions, and workshops, as required.
Stay up to date on the latest technologies in the field and the latest changes to state and federal regulations and laws of the industry served, in order to provide clients with the necessary support and offer recommendations for upgrades and improvements.
Perform other job-related tasks as assigned.
Other tasks as needed.

EDUCATION

Bachelor's degree in a branch of the Natural Sciences or fields related to Ultrasound and/or patient management solutions.

PROFESSIONAL EXPERIENCE

Minimum of three years of experience as an Applications Specialist in the field of ultrasound and/or patient management (PCS)
In-depth knowledge of ultrasound or patient management (PCS) technologies (as applicable)

OTHER REQUIREMENTS

Valid driver's license.

JOB COMPETENCIES

KNOWLEDGE, SKILLS, ABILITIES, AND APTITUDES REQUIRED TO PERFORM THE POSITION

Excellent verbal and written communication skills in Spanish and adequate understanding of the English language
Ability to effectively transfer knowledge
Excellent writing skills
Excellent customer service skills
Ability to work as part of a team
Analytical, complex problem-solving, and technical support skills
Ability to work under pressure
Ability to follow up professionally and achieve expected results
Ability to multitask, set priorities, and meet deadlines
Good management of emotions
Availability to work weekends and extended hours as needed
Strong command of Windows applications (Word, Excel, PowerPoint, Outlook)

DISCLAIMER

The information contained herein summarizes the general nature of the competencies and the level of complexity of the functions esta