Information Technology Technician

INSTRUCTIONS FOR APPLYING ARE PROVIDED AT THE END OF THIS DESCRIPTION. ONLY COMPLETE APPLICATIONS WILL BE CONSIDERED. Position Title: Information Technology Technician Type: Full-Time Temporary (Not-to-Exceed One Year and a Day) Grade and

Salary:
CL 24, $44,701 to $55,882, annually (depending on qualifications), plus 2.49% of Cost-of-Living Allowance (COLA) Opening Date: Friday, November 6, *
* Closing Date: Open Until Filled Who May Apply: All qualified individuals

Location:
San Juan, Puerto Rico, with frequent travel to our divisional office in Ponce, PR and the U. S. Virgin Islands JOB SUMMARY: The information technology technicians are part of the information technology team that performs end-user support activities to 18 officers and staff from the U. S. Probation Office in St. Croix and St. Thomas plus 36 staff and four judges from the Puerto Rico Bankruptcy Court, including our divisional office located in Ponce, Puerto Rico. At this level of function, provide help desk support for end users and provides technical support in installing and configuring computer hardware and software programs. Technicians at this level perform routine troubleshooting. REPRESENTATIVE DUTIES:
· Provides in-person and remote technical assistance to the U.
S. Virgin Islands Probation Office and the United States Bankruptcy Court for the District of Puerto Rico staff.
· Respond to help with desk calls and e-mails, log computer problems, and assist with routine problems; problems that are not quickly resolved are escalated to the next level. Assist with web access. Provide information and assistance to users on applications such as Microsoft Office and others. Assist with creating user accounts and providing end-user training.
· Support the maintenance and mitigation of identified risks and the implementation of security measures, in alignment with AO security policies and guidelines.
· Create and run reports. Install or assist in the installation of upgrades or new or revised off-the-shelf/desktop releases. Set up, configure, install, and document hardware and software.
· Provide support for mobile computing devices and remote access. Confirm that back-ups are run. Perform inventory control duties. Perform basic system support for telephone systems.
· Coordinate and monitor services provided by vendors and technicians.
· Assist in the preparation of written procedures for users and IT staff.
· Perform other related duties as assigned. MINIMUM

QUALIFICATIONS:
At least one year of specialized experience or completion of a bachelor's degree requirements from an accredited college or university. Specialized experience is defined as progressively responsible experience providing computer, systems, and smartphone support, server and computer setup, computer systems configuration, patching and troubleshooting, network support, and network systems monitoring. COURT PREFERRED QUALIFICATIONS AND

SKILLS:
· A bachelor's degree in computer science, computer engineering, or a related area is preferred.
· One year of experience installing and configuring computer components and providing technical support.
· Good understanding of computer systems and ability to troubleshoot and repair problems with hardware and software.
· Demonstrated proficiency in supporting office productivity tools, such as MS Office 365 tools, and Adobe Acrobat.
· Experience working with a Virtual Desktop Interface environment is highly preferred.
· Excellent organizational skills.
· Ability to work independently but as part of a larger team.
· Ability to handle multiple projects and tasks at one time.
· Excellent customer service, and service-oriented. Ability to interact with non-technical users in a professional and supportive manner.
· Ability to communicate technical information effectively (orally and in writing in English and Spanish) to end users in a way they can understand.
· Positive attitude with the ability to work as part of a team.

BENEFITS:
Employees appointed under excepted appointments are eligible for health, life, dental, vision, and long-term insurance coverage, annual and sick leave, federal and local holidays, retirement benefits and participation in the Thrift Savings Plan (TSP). CONDITIONS OF EMPLOYMENT: Employees of the judiciary are AT-WILL employees and can be terminated with or without cause by the Court. Applicants must be citizens of the United States of America or be eligible to work in the United States. The selected candidate will be subject to a background check and subsequent favorable suitability determination as a condition of employment. The successful applicant will be subject to mandatory electronic transfer of funds for payment of net pay. Employees are required to adhere to the Code of Conduct for Judicial Employees. Frequent travel to Ponce and the U. S. Virgin Islands will be required.

HOW TO APPLY
For consideration, qualified applicants must provide the following by e-mail (in PDF format) to ****:
· An introductory