Sales Representative

Sales Representative — Northern and Northwestern Puerto Rico Territory: North Position Summary The Sales Representative is responsible for developing new business and growing existing accounts throughout the northern and northwestern regions of Puerto Rico. Using a consultative sales approach, this position identifies customer needs and provides solutions across Caribbean Scientific's portfolio of scientific equipment, laboratory consumables, laboratory furniture, and technical services. The representative manages the sales process from prospecting and opportunity development through proposal preparation, negotiation, and closing. This role develops and executes a territory operating plan aligned with company objectives for revenue growth, profitability, customer retention, and account development. Success requires close collaboration with sales management, customer service, operations, technical teams, and manufacturers. Job Responsibilities Develop and manage customer relationships across pharmaceutical, biotechnology, industrial, academic, research, and other laboratory markets. Identify and pursue new accounts while expanding business with existing customers throughout the assigned territory. Develop and execute a territory plan that establishes target accounts, growth opportunities, customer visit priorities, and actions to achieve sales and profitability goals. Maintain an active sales pipeline, qualify opportunities, identify purchasing decision makers, and manage follow-up through closing. Conduct customer visits to understand laboratory operations, technical requirements, purchasing processes, project timelines, and budgets. Recommend appropriate products and services through consultative discussions, product presentations, demonstrations, and coordination with technical specialists. Prepare and present accurate proposals that communicate Caribbean Scientific's value and address customer requirements. Coordinate with customer service, operations, and technical teams to confirm specifications, pricing, availability, delivery expectations, and service scope before making commitments. Negotiate within approved pricing, discount, credit, and commercial guidelines. Maintain accurate and timely customer records, visit reports, opportunities, next steps, and sales forecasts in Odoo. Build long-term customer relationships, identify retention risks, and coordinate timely resolution of customer concerns. Develop working relationships with manufacturers and their representatives to support joint visits, product training, technical assistance, and competitive pricing. Maintain current knowledge of the assigned product portfolio, applications, competitors, and market opportunities. Execute company sales and marketing initiatives and participate in relevant customer events, trade shows, and training activities. Experience and Skills Strong consultative selling, prospecting, negotiation, and account development skills. Ability to understand customer operations and translate technical requirements into appropriate solutions. Excellent communication, presentation, and collaboration skills. Ability to engage laboratory personnel, procurement teams, business owners, and other purchasing decision makers. Strong organization and time management skills, with the ability to work independently and plan an efficient customer visit schedule. Ability to manage multiple opportunities, analyze account potential, and prioritize activities based on business impact. Sound judgment and professionalism when handling customer concerns or difficult interactions. Ability to learn and communicate technical product information accurately. Effective verbal and written communication in Spanish and English. Proficiency with Microsoft Office and CRM systems; experience with Odoo is preferred. Qualifications College degree or equivalent relevant experience. A background in science, microbiology, chemistry, engineering, or a related discipline is preferred. Three to five years of business-to-business sales experience involving multiple purchasing stakeholders and a consultative, solution-based sales process. Demonstrated record of achieving sales goals, developing accounts, and generating business growth. Experience in scientific distribution, laboratory equipment, consumables, or technical services is preferred. Experience working in a laboratory, research, pharmaceutical, biotechnology, or industrial environment is an advantage. Ability to travel regularly throughout the assigned territory. A valid driver's license and reliable transportation are required for customer visits. Working Conditions and Physical Requirements Work is performed in office, customer, laboratory, and industrial settings, with frequent travel throughout the San Juan–Aguadilla territory. The position requires independent planning, regular customer visits, and management of competing priorities and deadlines. Customer site visits may require compliance with safety pr