It Technician
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* Install, upgrade, support, and troubleshoot printers, computer hardware, Windows 10 and Windows 11 OS, Office 365 as well as other authorized desktop applications and peripheral equipment
* Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment unless prohibited by existing customer warranties
* This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment (including but not limited to PCs, laptops, printers, scanners and Black Berries) to ensure optimal performance
* Actively take ownership of Remedy tickets and problems assigned, accurately record work performed and troubleshoot issues (in person, by telephone, or via remote access) in a timely fashion
* Provide direct end user assistance to include familiarizing users with basic software, hardware, and peripheral device operation
* Develop and maintain a sound understanding of approved operating systems and application software as well as business-related processes and procedures, company guidelines
* Responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs) or laptops that have authorized access to the network
* Expert technical knowledge of PCs and desktop hardware
* Authoritative knowledge of current protocols, operating systems, and standards
* Windows 7 operation and software and hardware troubleshooting
* Microsoft Office **, Office support Office 365 and Google Suite
* Working knowledge of AD, Server , , remote control tools and TCP/IP fundamentals
* Ability to operate tools, components, and peripheral accessories
* Proven customer service skills and effective time management, planning and organizing skills
* Function effectively in a team environment with both technical and non-technical team members
* Work effectively with minimal supervision and maintain a professional demeanor under stress
* Manage time efficiently, set priorities appropriately, schedule calls
Job Types: Full-time, Part-time, Contract
Pay: $23,** - $33,**** per year
Work Location: In person
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