Sales And Technical Support
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Job description:
Responsable de apoyar el proceso de ventas, atender a clientes, generar leads y contribuir al logro de los objetivos comerciales. Proporciona asesoría técnica básica, gestiona pedidos y mantiene una experiencia de cliente positiva, alineada con la estrategia de crecimiento de la compañía.
*Responsabilidades:*
* Atender y asesorar a clientes en tienda/plataforma digital, identificando necesidades y proponiendo soluciones adecuadas.
* Generar y calificar leads, realizar seguimientos y cerrar ventas, alcanzando o superando metas mensuales.
* Preparar cotizaciones y ofertas comerciales, coordinando con áreas de crédito, logística y soporte técnico.
* Gestionar pedidos, entregas y devoluciones, asegurando precisión en precios, descuentos y plazos.
* Mantener la información de inventario y exhibición actualizada, promoviendo productos clave y promociones.
* Realizar seguimiento post-venta para garantizar satisfacción, resolver dudas y gestionar reclamaciones.
* Colaborar con el equipo de ventas para planificar visitas a clientes y prospección en nuevos mercados.
* Registrar y reportar métricas de desempeño (ventas, tasa de conversión, ticket medio, pipeline) en sistemas CRM.
* Cumplir con políticas de la empresa, normas de servicio al cliente y normativa comercial aplicable.
* Apoyar iniciativas de ventas cruzadas y upsell de productos/servicios.
* Participar en capacitaciones y entrenamientos para mejorar habilidades de venta y conocimiento de productos.
Requisitos:
* Experiencia: 1-2 años en ventas, atención al cliente o roles comerciales; experiencia en retail o tecnología/telecomunicaciones es deseable.
* Habilidades técnicas: Conocimientos básicos de productos/servicios, herramientas CRM (p. ej., Salesforce, HubSpot) y plataformas de e-commerce.
* Competencias: orientación a resultados, excelente capacidad de comunicación y escucha, empatía, resolución de problemas, negociación y cierre de ventas.
* Idiomas: Español fluido; inglés básico valorado (según mercado).
Pay: $* - $* per hour
Benefits:
* Employee discount
* Life insurance
* Paid time off
Work Location: In person
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