Implementation Specialist

Hace 2 días

San Juan, Puerto Rico Dynamics Payments Jornada completa

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At Dynamics Payments we strive to foster a workplace culture where everyone feels included. Trust, security, integrity, respect and commitment to our customers are the main requirements for our people. So, if you meet the requirements of the positions and feel you can step up to the challenge and become part of the family send us your resume today.

About the position...

The Implementation Specialist is responsible for the set-up of company solutions (software and hardware), load Merchant ID credentials integrated with POS, quality testing and providing the merchants with training on our payments Solutions.

Responsibilities:

* Educate clients on online virtual solutions, credit card and ACH payment requests, and user creation by phone or virtual.
* Setup merchant account credentials and provide them to partners and clients for Implementations.
* Configure integrated solutions with POS credit card devices (Front end and back end set up).
* Complete all rigorous testing to ensure the quality of the implementation.
* Document the entire setup procedure according to department procedure, keeping detailed, accurate notes, ensuring that the solution has been configured correctly.
* Follow-up with the merchant for additional support and confirming successful processing.

Requirements:

* Technical Degree, associate degree, or equivalent experience in a previous technical support role, IT or with point-of-sale systems.
* This role is on-site and will be based in our San Juan, Puerto Rico headquarters.
* Availability to work Monday through Saturday, with one day off in between.
* Other duties and responsibilities may be assigned according to business needs.

Skills:

* Ability to clearly explain problems and solutions to non-technical users.
* Knowledge of payment processing operations, technology, and equipment
* Knowledge in PC hardware and Software based on Windows and Apple Operating Systems.
* Strong knowledge in Microsoft office applications.
* Excellent verbal communication skills both in Spanish and English.
* Must be able to adapt and learn new skills in a fast-paced industry.

_Dynamics Payments LLC, is proud to be an Equal Opportunity Workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status._

Note to Agencies:

Dynamics Payments, LLC does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Dynamics Payments HR or to Dynamics Payments employees. Dynamics Payments, LLC is not responsible for any fees associated with unsolicited resume submissions.

Job Type: Full-time

Pay: $* per hour

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Parental leave

Education:
* Bachelor's (Preferred)

Language:
* English (Required)

Ability to Commute:
* San Juan, PR * (Required)

Work Location: In person

Implementation Specialist

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