Sales Support Coordinator

Hace 3 días

San Juan, Puerto Rico Felicity Energy Corporation Jornada completa

Sales Support Coordinator

*Company:* Felicity Energy Corporation
*Job Type:* Full-Time | On-site
*Pay:* $*–$* per hour
*Performance Bonus:* Up to $300 per month
*Schedule:* Monday–Friday, 40 hours per week

About Us

Felicity Solar is an international solar energy company specializing in solar inverters, lithium batteries, and energy storage solutions.

We are seeking a responsible, organized, and detail-oriented Sales Support Coordinator to join our Puerto Rico team.

This position focuses on supporting approximately 10 existing customers, coordinating orders, maintaining accurate business records, and assisting with daily office operations.

*No cold calling or new customer acquisition is required.*

Key Responsibilities

*Sales Support & Customer Service*

* Respond to inquiries and follow up on existing customer needs.
* Prepare invoices, sales orders, and warehouse pickup/delivery documents.
* Follow up on customer payments and coordinate order fulfillment.
* Maintain accurate Excel records of all orders, product models, quantities, and shipments.
* Submit updated order and shipment reports to management in a timely manner.
* Communicate regularly with our international team in English.

*Customer Relations & Market Research*

* Maintain positive relationships with existing customers.
* Occasionally visit customers, approximately once every 1–2 months, depending on business needs.
* Collect customer feedback and research local market trends and competitor products.

*Warehouse & Inventory Coordination*

* Coordinate with warehouse staff regarding customer orders and shipments.
* Verify inventory records through monthly warehouse checks, with assistance from warehouse staff.
* Report inventory discrepancies and maintain accurate records.

*Administrative Support*

* Assist with daily office administration and documentation.
* Occasionally assist the social media team by appearing in company promotional videos when needed. This is not a regular responsibility.
* Perform other reasonable administrative duties as assigned.

Requirements

* *Fluency in both Spanish and English (spoken and written) is required.*
* *Must be able to communicate effectively in English with our international management team.*
* Proficiency in Microsoft Excel and basic office software.
* Strong communication and customer service skills.
* Excellent organizational skills and attention to detail.
* Responsible, proactive, reliable, and able to work independently.
* Willingness to occasionally visit customers.
* Willingness to learn about solar energy products.
* Previous experience in the solar energy industry is strongly preferred but not required.

Compensation & Benefits

* $12–$14 per hour, depending on experience and qualifications.
* Monthly performance bonus of up to $300.
* Paid training.
* Paid time off in accordance with company policy.
* Health insurance benefits, subject to eligibility and company policy.
* Opportunity to grow with an international solar energy company.

How to Apply

*Candidates who are available to start immediately are preferred.*

Pay: $* - $* per hour

Expected hours: 40.0 per week

Benefits:
* Health insurance
* Paid time off
* Paid training

Work Location: In person