Fraud Call Center Representative

Hace 23 horas

Guaynabo, Puerto Rico Bennetts Company Trabajo remoto Jornada completa

Gratis con email o Google

Guarda esta oferta y sigue tu búsqueda

Crea una cuenta gratis para guardar empleos, crear alertas y volver a esta oferta desde tu panel.

Guardar empleo Guardar y crear alerta

Gratis con email o Google

Al continuar, aceptas nuestros Términos & Política de Privacidad.

Remote Fraud Call Center Representative Protect client accounts and deliver high-quality customer support by handling inbound calls involving suspected fraud. You will verify caller identities, investigate suspicious activity using established procedures and digital tools, and document each case accurately. Key Duties
• Handle inbound fraud-related inquiries and suspected fraud calls.
• Verify identities and assess legitimacy using required tools and protocols.
• Investigate suspicious activity in accordance with procedures, regulatory requirements, and client-specific guidelines.
• Record and maintain detailed, accurate case documentation.
• Escalate complex or high-risk issues to fraud operations teams.
• Contribute to data-driven fraud prevention and continuous improvement in customer experience. Qualifications / Skills
• Strong customer service and communication skills for sensitive fraud interactions.
• Ability to follow guidelines and procedures accurately while handling risk.
• Comfort using digital tools to research, validate information, and document outcomes.
• Attention to detail and accuracy in case reporting.
• Good judgment and decision-making to determine when to escalate issues.

Fraud Call Center Representative

Guarda esta oferta y sigue tu búsqueda

Empleos similares en Guaynabo

Ciudades principales

América

Europa

Asia / Oceanía

África

Fraud Call Center Representative

Guarda esta oferta y sigue tu búsqueda

Empleos similares en Guaynabo

Ciudades principales