Help Desk Specialist
hace 4 semanas
TAD PGS, INC. is seeking an experienced IT Help Desk Technician to support the information technology needs of a leading research center. As a key member of our team, you will provide first contact resolution for account administration, desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk.
Key Responsibilities:
- Provide first contact resolution for technical issues
- Create, maintain, and modify user accounts for network and business applications
- Research, analyze, and diagnose problems with client systems
- Solve problems using documented processes and best practices
- Assist teams with incident response support and develop training sessions
- Provide documentation on services provided and status updates
Requirements:
- At least 4 years of related Tier 2 Enterprise IT Technical support experience
- Bachelor's degree or at least 4+ years of recent IT related work experience
- Valid driver's license
- Ability to troubleshoot and resolve technical problems independently
- Hardware, software, and networking troubleshooting experience
- Excellent communication and customer service skills
- Able to obtain Secret level security clearance
Desired Qualifications:
- Bachelor's degree in an IT-related field
- 5+ years of experience in a call center environment
- Software experience with Desktop remote control tools and Windows 10, Macintosh, Linux, and iOS
- Certifications such as ITIL, A+, MCP, MCSE, ACMT, or HDI Support Analyst
About TAD PGS, INC.
TAD PGS, INC. specializes in delivering secure, reliable, and rapidly implemented workforce solutions to the U.S. Federal marketplace. With over 50 years of experience, we have earned a reputation for accountability and value that government agencies and prime contractors demand and deserve.
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