Senior Delivery Specialist

hace 4 semanas

Arroyo, Puerto Rico Rivian A tiempo completo
About Rivian

Rivian is a pioneering company that's revolutionizing the automotive industry with its innovative electric adventure vehicles. Our mission is to keep the world adventurous forever, and we're seeking a talented individual to join our team as a Sr. Field Delivery Guide.

Role Summary

This is a proactive job posting, which allows us to build a pipeline of qualified candidates who we can consider for future openings. You will be contacted if a position matching your qualifications becomes available.

Key Responsibilities
  • Engage with Rivian customers to understand their unique needs and create personalized experiences, including demonstration drives and customer deliveries.
  • Support new and existing customers as a Rivian product expert, providing exceptional customer service and ensuring a seamless delivery experience.
  • Execute local registration documents with customers during delivery, ensuring all necessary paperwork is completed accurately and efficiently.
  • Work closely with internal cross-functional partners to ensure vehicle standards and operational processes are up to Rivian's excellence.
  • Complete additional work and tasks as requested by the leadership team.
Qualifications
  • 2+ years of experience in customer service, with previous EV experience a plus.
  • Must be at least 21 years of age and have a high school diploma or GED.
  • Ability to work a flexible schedule, including nights, weekends, and holidays, and willingness to travel based on business needs.
  • Working knowledge of computers and software, including Microsoft Programs (Word, Excel, PowerPoint), with the ability to effectively navigate internal business platforms.
  • Commercial driving experience preferred, but not required.
Competencies
  • Customer-focused mindset and ability to adapt to a fast-paced and constantly changing environment.
  • Ability to multitask and prioritize tasks based on level of importance and urgency.
  • Team-player with strong communication skills and ability to work autonomously with limited direction.
  • Empowered self-starter who can process and execute on complex information in high-stress environments.
Physical Requirements

Ability to work in various working conditions, including full-service retail centers and unpredictable weather conditions. Physical exertion may be required to perform occupational tasks, including sitting, standing, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs.

Pay Disclosure

Hourly Rate for New York City Based Applicants: $29.33-$36.66 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary

Rivian provides robust medical/Rx, dental, and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Company Statements

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

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