Home Care Coordinator
hace 2 semanas
About the Role
We are seeking a highly skilled Home Care Coordinator to join our team at White Glove Community Care. As a Home Care Coordinator, you will play a critical role in ensuring the delivery of high-quality care to our patients.
Responsibilities
- Communicate effectively with patients, family members, contractors, clinicians, HHAs, and other departments to address issues or changes.
- Complete tasks based on agency guidelines and policies.
- Schedule work assignments considering Home Care Worker training and experience.
- Minimize the volume of open cases.
- Document all communication in HHA Exchange.
- Consult with family members and other support to ensure ongoing care and identify client needs.
- Advise Home Care Workers of discharges, changes in service days/hours, or other changes.
- Complete required daily, weekly, and monthly reports.
- Manage patients' overtime and travel time requests.
- Use Smart Map and other tools to find Home Care Workers and provide directions and availability.
- Complete incident reports.
- Manage mutual and linked cases.
- Open emails and reply in a timely manner, listen to voicemails, and reply in a timely manner.
- Open faxes and act in a timely manner.
- Adapt easily to any other tasks assigned by the manager.
Requirements
- Minimum High School Diploma.
- Prior experience preferred, but willing to train the right candidate.
- Excellent customer service skills.
- Strong computer and writing skills, including knowledge of Microsoft Outlook.
- HHA Exchange knowledge preferred.
Work Environment
Job Type: Full-time.
Pay: $25.00 - $28.00 per hour.
Expected hours: 35.5 per week.
Benefits: Dental insurance, Flexible spending account, Health insurance, Paid time off, Paid training, Vision insurance.
Schedule: Monday to Friday.
Experience: Home care Coordination: 2 years (Preferred), HHA exchange: 2 years (Preferred).
Language: Spanish (Required).
Ability to Commute: Brooklyn, NY 11205 (Required).
Work Location: In person.
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