Benefits Program Manager

hace 2 semanas


San Juan, San Juan, Puerto Rico NFP A tiempo completo

NFP is seeking a highly skilled and experienced Benefits Program Manager to lead our Call Center operations. This is an exciting opportunity to join a dynamic team and drive business growth.

Salary: $90,000 - $120,000 per year

Job Description:

This role will oversee the development of the Call Center's operation, including internal processes, procedures, client management, and staff development. As a partner with the Client Management Team, you will be responsible for outsourcing benefits programs and leading HRIS infrastructure development.

The ideal candidate will have strong leadership skills, excellent communication and interpersonal skills, and experience working in benefits consulting or insurance brokerage. They will also possess expertise in managing HRIS related software and database management.

Responsibilities will include serving as a project manager for client outsourcing programs, developing standardized metrics and analysis, and coordinating training efforts for BSC representatives. Additionally, they will act as a liaison between clients and insurance carriers to resolve problems and clarify benefit issues.

This is a full-time position that requires a bachelor's degree in human resources or a related field, preferably with benefit/HR certification. The salary range is $90,000-$120,000 per year, depending on experience.

Requirements:
  • Prior employment with a Benefit Consulting firm or Insurance Broker is preferred.
  • BBA in Human Resources or related field. Benefit/HR certification preferred.
  • 6+ years of experience working in benefits required.
  • IS expertise in managing HRIS related software and data base management & tracking necessary.
  • Planning and organizational skills with the ability to handle multiple tasks in a fast-paced environment.
  • Strong computer skills including proficiency with Microsoft Office applications (Excel, PowerPoint, Word, etc.).
  • Customer service oriented.
  • Analytical skills.
  • Excellent communication (verbal and writing) and interpersonal skills.
  • Bilingual (English/Spanish).


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