Strategic Analysis Expert

hace 5 días


San Juan, San Juan, Puerto Rico Buscojobs Puerto Rico A tiempo completo

About the Job

We are looking for a proactive Business Analyst to join the Business Optimization unit in the call center. The ideal candidate must possess analytical skills, be objective and curious to understand and solve complex problems.

Main Duties and Responsibilities
  • Develop, implement, and monitor strategic initiatives ensuring their alignment with business requirements and objectives.
  • Identify opportunities for reports and dashboards improvements, proposing effective solutions after evaluating their benefits.
  • Monitor and analyze data, reports, and dashboards continuously to provide critical information to business units.
  • Collaborate proactively with business units by offering ideas and support in the development and execution of their initiatives.
  • Design, build, maintain, and monitor dashboards in Power BI or Excel that adapt to requirements.
  • Maintain existing dashboards and provide recurring reports, ensuring data quality and meeting established deadlines.

This role has no supervisory responsibilities but may lead the work of others in special circumstances.



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