Customer Service Membership Sales Associate

hace 4 semanas


San Juan, San Juan, Puerto Rico Stretchlab - Park Ridge A tiempo completo

Job Summary: We are seeking a highly motivated and sales-driven individual to join our team as a Membership Sales and Customer Service Specialist at StretchLab Park Ridge.

About the Role: As a Membership Sales and Customer Service Specialist, you will be responsible for promoting the growth of our studio by selling memberships and providing exceptional customer service to our clients. You will also be responsible for assisting with retaining current members, creating a top-of-the-line member experience, and participating in grassroots marketing and social media marketing efforts to grow our brand awareness.

Responsibilities:

  • Assist studio Manager with the sales process of lead generation, follow up, membership sales presentation, and close.
  • Book and confirm stretch appointments and intro sessions.
  • Assess first-time appointments.
  • Social Media Studio posting, Email marketing, creating content, Grassroots Marketing, out of studio pop-up events.
  • Manage the front desk to greet and check-in clients and prospects.
  • Conduct tours of the facility while establishing a relationship and targeting an individual's needs and wants.
  • Maintain an acceptable level of membership sales production and sales goals.
  • Emphasize and enforce the objectives of the studio as a fitness and wellness provider.
  • Present available services, memberships, and packages to current and prospective members.
  • Book quality appointments and follow-up with leads and missed intro sessions.
  • Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club.
  • Key Holder, ensure the studio is open in the AM or closed in the PM.

Requirements:

  • Excellent sales, communication, and customer service skills.
  • Required Health & Fitness Membership Sales experience.
  • Required Social Media & Canva.
  • Goal-oriented with an ability to achieve sales in memberships for one-on-one assisted stretch.
  • Ability to learn and use the ClubReady software system.
  • Ability to stand or sit for up to 8 hours throughout the workday.
  • Fluent in English and have excellent communication skills via in-person, phone, and email.
  • Must be able to work under pressure and meet tight deadlines.
  • Must have proficient computer skills.

Compensation & Perks: Competitive compensation based on experience, Commission on Membership Sales, Free StretchLab membership, Paid Time Off, 401(k), Health Insurance, and Huge opportunities for growth within the studios.



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