Membership Representative

hace 2 semanas

San Juan, San Juan, Puerto Rico Elevance Health A tiempo completo

Elevance Health is a healthcare company dedicated to improving lives and communities. We are currently seeking a skilled Membership Representative to join our team. The ideal candidate will have experience in enrollment, billing, and customer service. The Membership Representative will be responsible for responding to incoming calls and resolving issues, verifying enrollment status, and ensuring accuracy and timeliness of the membership and billing function. The successful candidate will have excellent communication skills and the ability to work independently in a fast-paced environment.

Responsibilities:

  • Respond to incoming calls and provide customer service to plan members, providers, and employer groups
  • Verify enrollment status and make changes to records
  • Research and resolve enrollment system rejections and address enrollment questions and concerns
  • Perform billing and delinquency processes for assigned groups
  • Ensure accuracy and timeliness of the membership and billing function

Requirements:

  • High school diploma or equivalent required
  • Related experience and skills in enrollment, billing, and customer service

Elevance Health offers a range of benefits, including merit increases, paid holidays, Paid Time Off, and incentive bonus programs. We also offer medical, dental, vision, short and long term disability benefits, 401(k) + match, and more.

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