Autonomous Systems Operations Specialist
hace 2 semanas
**About Us**
At Saildrone Inc., we are committed to exploring, mapping, and monitoring the oceans to understand, protect, and preserve our world. We provide real-time access to critical data from any ocean on earth, 24/7/365, and use proprietary software applications to transform that data into actionable insights and intelligence. Our fleet of uncrewed surface vehicles (USVs), powered by renewable wind and solar power, have a minimal carbon footprint and operate without the need for a crewed support vessel.
Our mission is to drive better information about our oceans and seas, from sailing into the eye of a category 4 hurricane to obtain new data about how storms intensify, collecting new CO2 data in hard-to-reach areas, and counting fish biomass to inform sustainable fishery management, to mapping the ocean floor and reducing illegal fishing and drug trafficking.
**The Role**
As a Technical Operations Engineer at Saildrone Inc., you will be responsible for ensuring the technical outcome of our vehicles throughout their lifecycle by solving problems to support operations and production teams and improving the quality and reliability of the vehicles by facilitating faster product iteration and translating drone performance in the field into targeted design improvements.
You will fill a central role within the company and collaborate with a variety of teams in engineering, operations, and production. You will apply technical expertise to ensure operational excellence across our product line. You will need to develop and execute operational plans to sustain and improve Saildrone's systems at scale.
**Responsibilities**
* Develop a top-to-bottom understanding of complex sensors and embedded systems as they relate to an entire, functioning system
* Provide internal customer service to supported production and operations teams to quickly resolve any technical issues they experience
* Build trust with cross-functional teams and lead root cause analysis to identify areas for improvement
* Propose and implement solutions for issues, processes, and system architecture
* Help evaluate the effectiveness of those solutions and other engineering developments by supporting system integration testing
* Provide on-call support to troubleshoot, diagnose and fix software, hardware, and networking issues on autonomous surface vehicles
* Help support new sensor and system integration to streamline the handoff of new products and features from engineering to operations by embedding with design teams, producing documentation, and training your peers
* Participate in on-call rotations for high-impact, high-priority issue resolution
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