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Area Manager, Chicago 1
hace 4 semanas
Bluemercury is a leading luxury beauty destination with 178 locations across the country. Our client-first service model emphasizes hyper-personalized, high-quality beauty interactions. We offer a highly curated and premium product assortment across various categories, helping individuals discover their unique self by shining a light on what makes them wonderfully distinctive.
Job SummaryWe are seeking a passionate Area Manager to join our team. As a key member of our team, you will play a vital role in enhancing our customers' beauty experiences by leading your team to provide exceptional service, in-depth product knowledge, and expert beauty advice. As a Bluemercury Area Manager, you will drive sales and optimize customer service throughout your client interactions while building relationships. You are a beauty advocate who consistently role models a best-in-class service experience by assisting our clients and meeting their beauty needs and by empowering your team to exceed clients' expectations.
Key Responsibilities- Facilitate consistent team and individual communication to ensure collective knowledge to all members of the team and central business partners.
- Inspire Your Team: Share the brand vision and the business challenges, give meaning and empowerment to the team while holding them accountable to the highest standards.
- Lead By Example: Exemplify our client-first service model in all interactions, hyper-personalize your approach to building relationships with colleagues, clients, and visitors.
- Drive results with insight and intuition by assisting clients to find the right products, demonstrating best practices, and nurturing client loyalty.
- Leverage Strategy to Achieve KPIs: Be the subject matter expert for your team by analyzing the business, developing strategies to drive KPI success, delegating, and celebrating progress towards the goals.
- Create and execute store-level event strategies to drive incremental sales.
- Consistently Train and Develop Your Team: Utilize coaching skills, empathy, performance management, and continuous improvement strategies to involve your direct reports in their own success.
- Actively Recruit Top Performers: Build relationships in your area to plan for and recruit a talent bench; this includes succession planning.
- Operational Excellence: Execute all operational tasks with proficiency, advocate for knowledge-sharing and teamwork between all team members to support effective scheduling, inventory control, cost minimization, and profitability.
- Build Client Relationships: Build and maintain strong, personalized relationships with customers; internal and external.
- Provide a welcoming and inclusive atmosphere for all clients and colleagues, ensuring they feel valued and understood.
- Share Your Product Expertise: Possess extensive knowledge of beauty products across various categories including skincare, makeup, haircare, and fragrances.
- Customize Recommendations: Offer tailored product recommendations based on individual client needs, preferences, and skin types.
- Conduct product demonstrations and provide application tips to enhance customer experience and achieve both personal and team sales goals.
- Sales & Promotion: Drive sales through effective communication of product benefits and promotions.
- Encourage repeat business by informing customers about loyalty programs and upcoming events.
- Engender repeat business with your own clients and train your team to create the same exemplary interactions that promote client loyalty.
- Support Inventory Management: Assist in stock management, ensuring product availability, and maintaining an organized and visually appealing store environment.
- Participate in Educational Workshops: Participate in and occasionally lead in-store beauty workshops, sharing expertise and tips with customers in a group setting.
- Share Feedback & Insights: Collect customer feedback on products and services, providing insights to the management team for continuous improvement.
- Focused on fulfilling ideals of diversity, inclusion, and respect that our company aspires to achieve, every day in every store, with every individual.
- Strong interpersonal and communication skills; ability to connect and down the organizational ladder to share knowledge.
- Passion for beauty and staying updated with the latest trends and products.
- Flexible availability, including days, evenings, Saturdays, and holidays.
- Critical thinking, strategic partnerships, inspirational leadership.
- Strong interpersonal skills and ability to communicate and share knowledge.
- Resourceful and able to adapt quickly to changing priorities.
- 2-3 years of retail management experience is required, beauty industry preferred.
- Advanced authority and expertise in successful retail team leadership required.
- Ability to efficiently travel between locations on a weekly basis.
- Time management excellence to manage competing priorities, teams, and locations.
