Account Manager Passenger Services

hace 2 semanas


Puerto Diablo Barrio, Puerto Rico Jobleads-Us A tiempo completo

Job Summary

At Jobleads-Us, we are seeking a dedicated Account Manager Passenger Services to join our team at various locations across the globe. This dynamic role involves supervising the daily operation from an administrative and operational standpoint to ensure passenger service staff meet customer airlines' targets while abiding by all Swissport and customer procedures and regulations.

Key Responsibilities:

  • Supervise and control staff scheduling, reporting and absences.
  • Control of daily staff payroll, hours, exceptions and overtime.
  • Monitors personnel appearance and compliance during the operation.
  • Maintains applicable safety and quality standards.
  • Maintains, updates company's manuals and documentation.
  • Enters daily hours into FSC.
  • Responsible for overall discipline, conduct performance and morale.
  • Ensures that all assigned work is completed correctly, efficiently and in a timely manner.
  • Conduct a full investigation for each irregularity and submits appropriate written reports.
  • Captures and maintains Key Performance Indicators.

Requirements:

  • University degree or equivalent.
  • 5 years leadership experience.
  • Bilingual English/Spanish preferred.
  • Extensive airport operational experience.
  • Computer literate with proficiency in MS, Excel, Outlook.
  • Knowledge of AE, FSC, SWP point system preferred.
  • Excellent leadership skills with a proven track record of managing people.
  • Above-average ability to work under pressure.
  • Flexible to work different working schedule including evenings, weekends and holidays.
  • Excellent oral and written communication skills.

What We Offer:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

At Jobleads-Us, we are committed to diversity, equal opportunity, and the power of our values to drive our success. We are dedicated to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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