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Front Office Supervisor

hace 1 mes

Ponce, Ponce, Puerto Rico Hyatt House El Segundo A tiempo completo
Job Title: Front Office Supervisor

Job Summary: We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Hyatt House El Segundo. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maximizing room revenue and occupancy.

Key Responsibilities:

  • Provide attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout.
  • Maximize room revenue and occupancy by effectively managing front desk operations.
  • Supervise and train front office team members to ensure excellent guest service and high-quality performance.
  • Ensure accurate and efficient handling of guest requests, including room assignments, key card issuance, and other front desk functions.
  • Monitor and maintain accurate records of guest interactions, including check-in and check-out times, room assignments, and any issues or concerns.

Requirements:

  • High school diploma or equivalent required; college coursework in a related field is a plus.
  • Previous experience in a hotel or related field is preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed under pressure.

What We Offer:

  • A competitive salary range of $17.50-$18.00 per hour.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • Opportunities for professional growth and development, including training and education programs.
  • A dynamic and supportive work environment, with a team of experienced and dedicated professionals.