Help Desk Technical Support Specialist

hace 2 semanas


Mayagüez, Mayagüez, Puerto Rico Cyberthink A tiempo completo

Job Title: Help Desk Technical Support Specialist
About the Role: We are seeking a skilled Help Desk Technical Support Specialist to join our team at Cyberthink. As a Help Desk Technical Support Specialist, you will be responsible for providing high-level technical support to our clients, troubleshooting complex issues, and implementing new technology to assist with keeping our desktop environment current and running optimally.


Key Responsibilities:


  • Provide technical support to clients via phone, email, and in-person
  • Troubleshoot complex technical issues and implement solutions
  • Collaborate with internal teams to ensure seamless service delivery
  • Stay up-to-date with the latest technology trends and advancements
  • Document and maintain accurate records of client interactions and technical issues

Requirements:


  • 2+ years of experience in IT or a related field
  • Strong technical knowledge and troubleshooting skills
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Experience with ServiceNow and Knowledge Base is a plus

What We Offer:


  • A competitive hourly rate of $20-$30 per hour
  • A dynamic and supportive work environment
  • Opportunities for career growth and professional development
  • A comprehensive benefits package

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