Technical Support Specialist

hace 4 semanas


Mayagüez, Mayagüez, Puerto Rico Inspiroz A tiempo completo
Job Title: School Technology Support Specialist

Inspiroz is seeking a highly skilled and motivated School Technology Support Specialist to join our on-site IT support team in Columbus. As a key member of our team, you will play a crucial role in providing technical support and problem resolution for our charter schools.

Key Responsibilities:
  • Provide technical support and problem resolution for charter schools
  • Manage on-site installation, repairs, and maintenance for workstations, network equipment, and peripheral devices
  • Conduct thorough troubleshooting to identify the root cause of problems
  • Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required
  • Act as the liaison between on-site operations and the remote IT support team in India
  • Communicate technical issues and requirements to the remote team accurately and clearly
  • Provide detailed information and documentation to facilitate remote troubleshooting and support
  • Work closely with the remote service desk team to resolve technical issues
  • Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector
Requirements:
  • Knowledge of Windows Systems, Mac Systems, Active Directory, and Networking equipment and concepts
  • Excellent customer service skills, excellent hands-on technical support skills, and excellent verbal and written communication skills
  • Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference
  • Ability to adapt to changing situations, be flexible in approach, and effectively multitask
  • Ability to self-motivate and work independently when required, taking initiative and ownership of tasks
  • Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others
Education and Experience:
  • Bachelor's Degree in a Technology related field or equivalent certifications
  • At least 1-2 years' experience in Tier 1 and 2 technical support
What Our Ideal Candidate Will Receive:
  • A company focused on maintaining a great company culture
  • An opportunity to make a difference in the company and to be rewarded for doing so
  • A company that is always looking to improve while adhering to our core principles
  • An opportunity for career growth within the organization
  • Competitive compensation package with variable pay potential and benefits


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