ServiceNow Platform Expert

hace 3 semanas


Puerto Diablo Barrio, Puerto Rico United Software Group, Inc. A tiempo completo

Job Title: ServiceNow Platform Expert

We are seeking a highly skilled ServiceNow expert with extensive experience in IT Service Management (ITSM) and IT Asset Management (ITAM) processes. The ideal candidate will have a deep understanding of ServiceNow platform capabilities, configuration, and customization to optimize IT service delivery and asset lifecycle management.

Key Responsibilities:

  • Design, configure, and implement ServiceNow solutions to streamline ITSM and ITAM processes, including Incident Management, Change Management, Problem Management, Service Catalog, Asset Tracking, Software Asset Management (SAM), and Configuration Management Database (CMDB).
  • Collaborate with stakeholders to gather requirements, analyze business needs, and translate them into technical solutions within the ServiceNow platform.
  • Provide ongoing support, troubleshooting, and maintenance of existing ServiceNow implementations, ensuring system availability, performance, and reliability.
  • Conduct end-user training sessions and create documentation to facilitate knowledge transfer and adoption of ServiceNow functionalities.
  • Implement improvements and changes, such as field changes, workflow changes, reports management, and dashboard management.

Requirements:

  • ServiceNow expert with extensive experience in IT Service Management (ITSM), IT Asset Management (ITAM) processes.
  • Certifications in SQL, web technologies (HTML, CSS, JavaScript), and web services (SOAP, REST).
  • Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field.
  • 3-5 years of hands-on experience in ServiceNow platform administration, configuration, and development, with a focus on ITSM and ITAM modules.


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