ServiceNow Systems Analyst/Programmer Position

hace 2 semanas


Puerto Diablo Barrio, Puerto Rico United Software Group, Inc. A tiempo completo
Job Title: ServiceNow Systems Analyst/Programmer PositionJob Summary:

We are seeking a highly skilled ServiceNow Systems Analyst/Programmer to join our team at United Software Group, Inc. This is an exciting opportunity to work with a leading technology company and contribute to the development of our ServiceNow platform.

Key Responsibilities:
  1. Design, configure, and implement ServiceNow solutions to streamline ITSM and ITAM processes.
  2. Collaborate with stakeholders to gather requirements, analyze business needs, and translate them into technical solutions within the ServiceNow platform.
  3. Provide ongoing support, troubleshooting, and maintenance of existing ServiceNow implementations, ensuring system availability, performance, and reliability.
  4. Conduct end-user training sessions and create documentation to facilitate knowledge transfer and adoption of ServiceNow functionalities.
  5. Understand ServiceNow's capabilities for expansion and provide recommendations for using additional ServiceNow modules.
Requirements:
  • ServiceNow expert with extensive experience in IT Service Management (ITSM), IT Asset Management (ITAM) processes.
  • Certifications in SQL, web technologies (HTML, CSS, JavaScript), and web services (SOAP, REST).
  • Proficiency in IT asset lifecycle management, software asset management (SAM), and license compliance.
  • Strong understanding of relational databases, SQL, web technologies (HTML, CSS, JavaScript), and web services (SOAP, REST).
  • ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in IT Service Management or IT Asset Management are highly desired.
  • Excellent communication skills with the ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.
Working with Us:

At United Software Group, Inc., we value our employees and provide a dynamic and supportive work environment. We are committed to helping our employees grow professionally and personally, and we offer a range of benefits and perks to support this goal.

We are an equal opportunities employer and welcome applications from diverse candidates.



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