ServiceNow Systems Analyst/Programmer Position
hace 2 semanas
We are seeking a highly skilled ServiceNow Systems Analyst/Programmer to join our team at United Software Group, Inc. This is an exciting opportunity to work with a leading technology company and contribute to the development of our ServiceNow platform.
Key Responsibilities:- Design, configure, and implement ServiceNow solutions to streamline ITSM and ITAM processes.
- Collaborate with stakeholders to gather requirements, analyze business needs, and translate them into technical solutions within the ServiceNow platform.
- Provide ongoing support, troubleshooting, and maintenance of existing ServiceNow implementations, ensuring system availability, performance, and reliability.
- Conduct end-user training sessions and create documentation to facilitate knowledge transfer and adoption of ServiceNow functionalities.
- Understand ServiceNow's capabilities for expansion and provide recommendations for using additional ServiceNow modules.
- ServiceNow expert with extensive experience in IT Service Management (ITSM), IT Asset Management (ITAM) processes.
- Certifications in SQL, web technologies (HTML, CSS, JavaScript), and web services (SOAP, REST).
- Proficiency in IT asset lifecycle management, software asset management (SAM), and license compliance.
- Strong understanding of relational databases, SQL, web technologies (HTML, CSS, JavaScript), and web services (SOAP, REST).
- ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in IT Service Management or IT Asset Management are highly desired.
- Excellent communication skills with the ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.
At United Software Group, Inc., we value our employees and provide a dynamic and supportive work environment. We are committed to helping our employees grow professionally and personally, and we offer a range of benefits and perks to support this goal.
We are an equal opportunities employer and welcome applications from diverse candidates.
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