Sales Associate

hace 1 mes


San Juan, San Juan, Puerto Rico Oriental A tiempo completo
Job Summary: We are seeking a highly motivated and customer-focused Sales Associate to join our team at Oriental. As a Sales Associate, you will be responsible for providing exceptional customer service, identifying client financial needs, and presenting alternative solutions. You will work closely with clients to understand their financial goals and provide tailored solutions to meet their needs. This is an excellent opportunity to develop your sales and customer service skills in a dynamic and fast-paced environment.

Key Responsibilities:

* Deliver proactive and dynamic customer service to internal and external clients
* Receive bank visitors, provide information, and direct them to appropriate staff as necessary
* Respond to customer inquiries and requests regarding our products and services
* Provide solutions on accounts disputes and other service activities
* Listens to the customer's needs and matches those needs to the bank's products and services
* Generates new accounts, loans, and other products as defined and instructed to assist in meeting customers' needs and branch profitability goals
* Cross-sells bank products and services
* Receives customers' transactions and process in system, complying with bank instructions, policies, and regulations
* Ensure compliance with the bank policy and regulations in every account or transaction performed

Requirements:

* Bachelor's degree in Business Administration or related fields
* Two (2) years of retail/sales experience required. Experience in financial services or related work highly desirable
* Excellent consulting, sales, and interpersonal skills
* Fully bilingual - English and Spanish (verbal and written) highly desirable
* Candidates must be highly analytical, proactive problem-solving, organized, detail-oriented, and able to multitask observing the defined quality standards
* Demonstrated assertiveness in oral and written communications with internal and external stakeholders
* Proficiency in MS Office (Word, Excel, Outlook) and other business applications required
* Availability and flexibility to adhere to branch schedule and operations

What We Offer:

* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

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