Optical Professional

About the Role

The Licensed Optician is a key member of our team, delivering exceptional customer service and ensuring the highest level of quality in every aspect of our work.

Main Responsibilities

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• Welcome and serve customers with a smile, setting clear expectations and ensuring their needs are met.
  
• Custom fit glasses and precision place prescriptions in lenses, showcasing our expertise and attention to detail.
  
• Act as a leader in optical acumen, providing guidance and support to colleagues and customers alike.
  
• Take and record measurements, accurately adjust and fit eyewear with precision, ensuring a perfect fit every time.
  
• Assist team members with complex product needs and prescriptions, demonstrating our commitment to customer satisfaction.
  
• Utilize technology effectively, leveraging our knowledge and skills to deliver exceptional results.
  
• Proactively identify and resolve issues, ensuring customer satisfaction and exceeding expectations.
  
• Multitask with ease, prioritizing and managing time to meet competing priorities and deadlines.
  
• Strive for exceptional results on Brand KPIs and competencies, driving growth and success.
  
• Maintain a clean and organized store environment, taking pride in our appearance and contributing to a positive customer experience.
  
• Inform management of safety opportunities and demonstrate safe work practices, ensuring a safe and healthy work environment.
  
• Stay resourceful and self-motivated, continually learning and improving to achieve outstanding results.
  
• Adhere to company policies and procedures, including discounts, promotions, and inventory management.

About You

We're looking for a highly skilled and motivated individual to join our team. If you have a passion for optics and a commitment to customer satisfaction, we want to hear from you.

Requirements

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• High School graduate or equivalent.
  
• State licensure.
  
• Optical dispensing experience.
  
• Strong customer service skills, including communication, listening, and teamwork.
  
• Knowledge of current store merchandise.
  
• Strong basic math skills.
  
• Awareness of current fashion trends.
  
• Selling skills, including the ability to use and carry an iPad/tablet.
  
• Familiarity with POS, computers, and calculators.
  
• Embracing new technology and change.
  
• Previous customer service and retail experience (preferred).

EssilorLuxottica

As a leading global eyewear company, we're committed to bringing people better sight and improving lives through our innovative products and services. Join us in shaping the future of vision care and become part of a dynamic and passionate team that's dedicated to excellence.