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Senior Director of Development Operations
hace 4 semanas
The Senior Director of Development Services is a key leadership position responsible for overseeing the development operations team, ensuring the smooth processing of gifts, grants, and pledges, and maintaining data integrity and compliance. This role reports to the Vice President, Development & Chief Development Officer and participates in the Development Leadership Team.
Key Responsibilities- Manage and mentor development services team members to provide best-in-class support for Mass Eye and Ear's comprehensive fundraising program.
- Oversee the gifts processing team, ensuring that gifts, grants, and pledges are entered into Blackbaud CRM and acknowledged in accordance with Mass General Brigham (MGB) guidelines.
- Maintain data integrity, compliance, security, and privacy for donor and gift information.
- Partner with the MGB Enterprise Development Office Support Teams to maximize utilization of the Blackbaud CRM system to achieve fundraising results.
- Create and run queries for mail program, stewardship mailings, event invitations, and other projects as needed.
- Partner with the CDO and Sr. Director of Strategy and Communications to prepare and manage the annual development budget.
- Seven years of experience with development operations in a nonprofit setting.
- Health care experience is preferred.
- Strong management experience in leading and motivating a customer service-oriented team.
- Experience with Blackbaud CRM, including creating complex queries.
- Must have a working knowledge of non-profit fundraising and understand the requirements of accepting, processing, and acknowledging donations.
Mass Eye and Ear is an Equal Opportunity Employer. We choose to lead by embracing diverse skills, perspectives, and ideas. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
