Customer Service Associate

hace 2 semanas


Minillas Barrio, Puerto Rico Michael Lantzy - State Farm Agent A tiempo completo

Position Overview

A motivated and dedicated professional is sought to join the Michael Lantzy - State Farm Agent team as a Customer Service Representative. The ideal candidate will possess excellent interpersonal skills, a customer-focused approach, and the ability to work in a fast-paced environment.

Responsibilities

The successful candidate will be responsible for establishing and developing existing customer relationships, providing prompt and accurate customer service, and using a customer-focused review process to educate customers about insurance options. Key tasks include:

  • Responding to customer inquiries regarding insurance availability, eligibility, and policy changes
  • Providing information on insurance options and coverages
  • Assisting with claim submissions and billing clarification
  • Working collaboratively with the team to achieve business goals

Requirements

The ideal candidate will possess:

  • Excellent communication and interpersonal skills
  • Ability to work in a team environment and multitask
  • Property and Casualty license (currently held)
  • Life and Health license (currently held)
  • Demonstrated problem-solving skills and dedication to customer service

About the Opportunity

This is an exciting opportunity to join a dynamic team and contribute to the growth and success of the Michael Lantzy - State Farm Agent business. The successful candidate will have the opportunity to develop their skills and knowledge, work with a talented team, and achieve a rewarding career with excellent income and growth potential.



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