Customer Service Associate
hace 2 semanas
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our team, you will provide exceptional customer service to our clients, respond to inquiries, and market appropriate insurance products and services.
Responsibilities
- Provide prompt, accurate, and friendly customer service
- Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Use a customer-focused, needs-based review process to educate customers about insurance options
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services
Requirements
- Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
- Excellent communication skills - written, verbal and listening
- Organizational skills
- Self-motivated
- Detail oriented
- Able to work in a team environment
- Able to multi-task
- Able to effectively relate to a customer
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