Customer Service Associate

hace 2 semanas


Monacillo Barrio, Puerto Rico Mark Jonas - State Farm Agent A tiempo completo

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our team, you will provide exceptional customer service to our clients, respond to inquiries, and market appropriate insurance products and services.

Responsibilities

  • Provide prompt, accurate, and friendly customer service
  • Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Use a customer-focused, needs-based review process to educate customers about insurance options
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services

Requirements

  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Excellent communication skills - written, verbal and listening
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Able to work in a team environment
  • Able to multi-task
  • Able to effectively relate to a customer


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