Banfield Pet Hospital Assistant Manager
hace 3 semanas
The role of the Shift Lead at Banfield Pet Hospital is to assume the duties of a Client Services Coordinator or Vet Assistant when not filling in or assisting the Practice Manager or Chief of Staff in guiding the team to maximize productivity and profitability of the hospital. This position works closely with the Practice Manager and/or Chief of Staff to ensure effective communication with all clients and internal stakeholders and colleagues.
Key Responsibilities- Team Guidance
- Assist in developing an efficient, productive team that provides high-quality care and service to pets and clients.
- Follow Banfield protocols and practices, focusing the team to achieve practice priorities while building our culture and brand.
- Day-to-Day Supervision
- Supervise the team when called upon and ensure quality medical care, exceptional client service, associate engagement, and maximum productivity.
- Clinical and Operational Support
- Help create an environment where a team can deliver quality, efficient, and effective veterinary care to pets and foster an environment that engages associates.
- Provide professional, efficient, and exceptional client service, ensuring all associates do the same.
- Assist in effectively scheduling associates to meet client needs, while proactively planning time off and CE scheduling.
- Ensure compliance with all practice policies and procedures.
- Ensure adherence to Banfield dress and grooming guidelines.
A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communications. Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal.
Banfield offers all associates a generous benefits package, including 401(k), paid time off, and Optimum Wellness Plans for your pets. In addition, medical, vision, and dental insurance is offered to associates based on eligibility.
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