Student Account Counselor
hace 4 semanas
Job Title: Student Account Counselor
Job Summary:
The Student Account Counselor is responsible for providing exceptional customer service to students, parents, sponsors, staff, and faculty. This role involves reviewing and explaining student accounts, counseling on payment options, and answering inquiries from students, staff, and external parties.
Key Responsibilities:
Reconcile and perform detailed analysis of student accounts and perform adjustments as necessary with accuracy and efficiency.
Responsible for account audits for withdrawals, refunding of a caseload, counseling students and families on payment options.
Respond to inquiries and requests in a timely and accurate manner. Follow up and communicate frequently with students, parents, sponsors, and various college employees.
Initiate and execute pre-collection protocol through written and telephone contact.
Coordinate efforts with Admissions, Financial Aid, Registrar, etc. and represent the Student Accounts Office to ensure smooth transitions, efficient processes, and effective customer service.
Requirements:
A bachelor's degree and experience working in a financial services environment.
Knowledge of federal and college financial policies and procedures.
Knowledge of accounts receivable and collection principles, methodology, and practices.
Knowledge of customer service standards and procedures.
Familiarity with Microsoft Office software and PC applications.
Work Environment:
This job operates in a professional office environment and a remote home office environment. After onboarding and training is complete, employees may be eligible for a hybrid schedule of at least two days in the office and three days working remotely within the Eastern Standard time zone.
Wentworth's Commitment to Diversity, Equity, and Inclusion:
Wentworth Institute of Technology is committed to diversity, equity, and inclusion in all University programs and activities. The University does not discriminate based on race, color, national origin, sex, sexual orientation, religion, disability, age, genetic information, gender identity, veteran status, or any other category protected by law.
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