Customer Service Lead San Francisco
hace 4 semanas
Job Summary
BearCom is seeking a highly skilled Customer Service Lead to join our team in San Francisco. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our internal and external customers.
Key Responsibilities
- Identify opportunities to improve customer service and implement process changes to enhance the customer experience
- Develop and maintain relationships with customers to ensure high levels of satisfaction and loyalty
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer service
- Develop and implement customer service metrics and reporting to measure team performance
- Provide coaching and training to customer service representatives to ensure they have the skills and knowledge needed to provide exceptional customer service
Requirements
- 3+ years of experience in customer service or a related field
- Proven track record of improving customer satisfaction and loyalty
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects
- High school diploma or equivalent required; bachelor's degree preferred
What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
About BearCom
BearCom is a leading provider of wireless voice, data, and video solutions in North America. We are committed to delivering exceptional customer service and support to our customers, and we are seeking a talented and dedicated individual to join our team.
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