Customer Service Lead San Francisco

hace 4 semanas


Caimito Barrio, Puerto Rico Bearcom A tiempo completo

Job Summary

BearCom is seeking a highly skilled Customer Service Lead to join our team in San Francisco. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our internal and external customers.

Key Responsibilities

  • Identify opportunities to improve customer service and implement process changes to enhance the customer experience
  • Develop and maintain relationships with customers to ensure high levels of satisfaction and loyalty
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer service
  • Develop and implement customer service metrics and reporting to measure team performance
  • Provide coaching and training to customer service representatives to ensure they have the skills and knowledge needed to provide exceptional customer service

Requirements

  • 3+ years of experience in customer service or a related field
  • Proven track record of improving customer satisfaction and loyalty
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects
  • High school diploma or equivalent required; bachelor's degree preferred

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

About BearCom

BearCom is a leading provider of wireless voice, data, and video solutions in North America. We are committed to delivering exceptional customer service and support to our customers, and we are seeking a talented and dedicated individual to join our team.



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