Clinical Coordinator

hace 4 semanas


Mayagüez, Mayagüez, Puerto Rico Ohio State University Physicians, Inc. A tiempo completo

Overview:

At Ohio State University Physicians, we're committed to delivering exceptional patient care and fostering a collaborative work environment. As a key member of our team, you'll play a vital role in ensuring our patients receive the best possible experience.

Responsibilities:

  • Assess patient needs through active listening and provide recommendations and clarifications.
  • Coordinate outpatient appointments across multiple specialties, including routine visits, urgent and emergency issues, and associated testing.
  • Work with callers to resolve complex problems by gaining an understanding of large-scale operational processes.
  • Become a subject matter expert in determining appropriate appointment needs and provider preferences.
  • Utilize software systems to facilitate patient interactions and provide outstanding customer service.

Qualifications:

  • We're looking for individuals who are passionate about making a difference in patient care and eager to grow with our organization.
  • Self-starters who are proactive and able to find solutions to complex problems.
  • Proven ability to critically think and adapt quickly to new procedures in a rapidly changing healthcare environment.
  • High emotional intelligence and ability to maintain a sympathetic and calm demeanor when interacting with patients.
  • High school diploma or equivalent combination of education and experience required. Prior healthcare experience preferred, but not required.

Benefits:

We offer a flexible and competitive benefit package, including medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement. We also provide an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees' overall wellbeing.



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