Operations Supervisor

hace 3 horas

San Juan, San Juan, Puerto Rico Fulcro Talent Acquisition A tiempo completo

Responsibilities and Duties

Manage and oversee the customer service team and permitting team, ensuring timely responses to inquiries and requests from property owners, subcontractors, and regulatory bodies.
Develop an effective Standard Operating Procedure (SOP) guide for customer service, providing clear direction and keeping property owners updated on the ongoing reconstruction or repair activities of the ports.
Ensure that project documentation and file uploads into the program's databases, including correspondence and phone call records, are complete and up-to-date by supervising and monitoring the daily activities of the customer service team.
Participate in team meetings to discuss project status, technical issues, and coordination needs with other departments.
Manage Quick base and Canopy platforms for project tracking and reporting.

Finance Director