Hotel Operations Director

Operations Management

A highly skilled Operations Manager is required to oversee the daily operations of our limited service hotel. As a key member of our team, you will be responsible for ensuring high levels of guest satisfaction and operational excellence.

Key Responsibilities:
* Operational Leadership: Oversee daily hotel operations to ensure standards are met in all guest services and facilities.
* Coordinate with department heads to ensure smooth operations and communication among all staff.
* Implement and enforce policies and procedures to ensure compliance with regulations and standards.

Guest Experience:
* Monitor guest satisfaction and address any concerns or feedback promptly.
* Develop and promote programs to enhance guest relations and improve service quality.

Financial Performance:
* Assist in budget preparation and manage operational expenses to maintain profitability.
* Analyze financial reports to identify performance issues and develop actionable strategies.

Staff Management:
* Recruit, train, and mentor staff to ensure a knowledgeable and highly engaged team.
* Conduct performance evaluations and provide ongoing feedback and development opportunities.

Sales and Marketing:
* Collaborate with marketing teams to develop promotional strategies to increase occupancy and revenue.
* Support sales initiatives by ensuring high standards of service delivery.

Requirements:
* Associate's degree in Hospitality Management, Business Administration, or related field.
* A minimum of 3 years of experience in hotel operations, preferably in a limited service environment.
* Strong knowledge of hotel management software and property management systems.
* Exceptional customer service skills and a passion for hospitality.
* Excellent leadership, communication, and interpersonal skills.
* Ability to work in a fast-paced environment and handle multiple tasks effectively.
* Flexibility to work various shifts, including weekends and holidays as needed.

Benefits:
* Competitive salary package
* Health, dental, and vision insurance
* Retirement savings plan
* Paid time off and holidays
* Professional development opportunities
* Employee discounts on resort amenities

At Marvin Love and Associates, we specialize in the hospitality industry, partnering with clients to maintain high standards of service in various environments.

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