Patient Engagement Expert

At Optum, we're committed to delivering exceptional patient engagement experiences. Our team of Patient Engagement Experts works tirelessly to educate patients on various healthcare topics and provide personalized support.

We're seeking a skilled and empathetic individual to join our team as a Patient Engagement Expert in San Juan, PR. In this role, you'll be responsible for educating patients on healthcare topics, answering patient inquiries, and providing personalized support. Your exceptional communication skills and compassion will make you an asset to our team.

This role requires strong interpersonal skills, as well as the ability to work effectively in a fast-paced environment. You'll need to be flexible and able to adapt to changing priorities. If you're passionate about improving patient outcomes, we'd love to hear from you.

Key Responsibilities:

• Educate patients on healthcare topics
• Answer patient inquiries
• Provide personalized support
• Work effectively in a fast-paced environment

Requirements:

• 1+ years of experience in patient engagement or customer service
• Ability to maintain confidentiality and adhere to HIPAA requirements
• Proficiency with computer software and web applications
• Bilingual Spanish/English proficiency