Program Director, VoC Insights

hace 4 semanas


San Juan, San Juan, Puerto Rico Jobleads-Us A tiempo completo
Program Director, VoC Insights

Job Summary:

We are seeking a highly skilled Program Director to lead our Voice of the Customer (VoC) Insights and Analytics team. As a key member of our organization, you will be responsible for driving program execution, optimizing team performance, and ensuring alignment across initiatives.

Key Responsibilities:
  • Lead program management and execution for VoC initiatives to enhance customer experience.
  • Support strategic planning, prioritization, and alignment of VoC insights with business goals.
  • Craft compelling business cases for VoC program investments, demonstrating ROI and strategic value.
  • Oversee analytics and reporting to inform decision-making and track performance.
  • Collaborate cross-functionally to drive customer-centric strategies and initiatives.
  • Act as a key advisor to the VoC team leadership, ensuring efficient operations.
  • Manage resources, timelines, and deliverables for multiple projects simultaneously.
  • Foster a culture of innovation and continuous improvement within the team.
  • Establish program governance when needed to assure response to issue escalation; develops program budget and ensures program meets its stated objectives.
  • Provides subject matter expertise in response to day-to-day business issues; researches applicable subject matter practices; and remains aware of industry trends.
  • Manages external client facing relationships and partners with corporate and regional business areas.
  • Develops communication documents and training criteria related to external client facing program success measures.
  • Develops documentation to support meeting presentations and the tracking and reporting of the program's success.
  • Provides leadership to program managers and project managers.
Requirements:
  • Requires a BA/BS and minimum of 10 years experience in external client facing program management, project management; complex business processes, strategic and business planning; or any combination of education and experience, which would provide an equivalent background.
  • PREFERRED SKILLS, CAPABILITIES, AND EXPERIENCES: MBA preferred, Project management certification (PMP) preferred, Familiarity with Power BI and Tableau preferred, Healthcare industry experience preferred.


  • San Juan, San Juan, Puerto Rico Jobleads-Us A tiempo completo

    Drive strategic planning and execution for Voice of the Customer (VoC) initiatives to enhance customer experience.Key Responsibilities:Lead program management and execution for VoC initiatives.Support strategic planning, prioritization, and alignment of VoC insights with business goals.Craft compelling business cases for VoC program investments,...


  • San Juan, San Juan, Puerto Rico WittKieffer A tiempo completo

    Job SummaryWitt/Kieffer is seeking a highly skilled Director of Strategic Insights to join our team. As a key member of our Commercial Strategy & Insights (CSI) team, you will play a pivotal role in generating impactful insights and thought leadership content through strategic research initiatives focused on leadership within the Quality of Life...


  • San Juan, San Juan, Puerto Rico Hospital Centro Comprensivo De Cancer De La Universidad De Puerto Rico A tiempo completo

    Descripción del PuestoBuscamos un profesional experimentado y calificado para ocupar el cargo de Director de Programas Institucionales en nuestro hospital. El candidato ideal tendrá experiencia en la gestión de programas de atención a pacientes con cáncer y será capaz de liderar un equipo de profesionales para brindar atención de alta...


  • San Juan, San Juan, Puerto Rico Hospital Centro Comprensivo De Cancer De La Universidad De Puerto Rico A tiempo completo

    Descripción del PuestoEl Hospital Centro Comprensivo De Cancer De La Universidad De Puerto Rico busca un profesional calificado para ocupar el cargo de Director de Programas Institucionales. Esta posición es fundamental para el éxito de nuestra institución y requiere un individuo con experiencia y habilidades en la gestión de programas de atención y...


  • San Juan, San Juan, Puerto Rico WittKieffer A tiempo completo

    About the Role: We are seeking a highly skilled Director of Insights to join our team at Witt/Kieffer. As a key member of our Commercial Strategy and Insights (CSI) team, you will play a pivotal role in generating impactful insights and thought leadership content through strategic research initiatives focused on leadership within the Quality of Life...

  • Oncology Medical Director

    hace 2 semanas


    San Juan, San Juan, Puerto Rico Advocate Health A tiempo completo

    About the RoleThe Medical Director of Transplant and Cell Therapy Services will lead the development and implementation of the hematopoietic cellular therapy program, ensuring compliance with FACT-JACIE standards. This individual will oversee clinical operations, manage quality and regulatory aspects, and collaborate with multidisciplinary teams to advance...

  • Program Director

    hace 2 semanas


    San Juan, San Juan, Puerto Rico Human Advisors, Llc A tiempo completo

    Job Summary: We are seeking a highly skilled Program Coordinator to coordinate the program, ensuring compliance with procedures, policies, and quality services. The ideal candidate will assess the impact of the program and evaluate its quality using measurement tools and methods.Responsibilities:Determine schedules, sequences, and assignments for work...

  • Actuarial Director

    hace 4 semanas


    San Juan, San Juan, Puerto Rico Jobleads-Us A tiempo completo

    About the RoleWe are seeking a highly skilled Director of Actuarial to lead our Actuarial team and drive strategic decision-making across the organization. As a key member of our leadership team, you will be responsible for guiding the work of the Actuarial team, developing and implementing actuarial strategies, and collaborating with cross-functional teams...


  • San Juan, San Juan, Puerto Rico Jobleads-Us A tiempo completo

    Job SummaryPfizer's Commercial Analytics team is seeking a highly skilled Director, Commercial Performance Reporting to join our dynamic team. As a key member of our team, you will be responsible for driving robust analytical insights that inform critical business questions. With a strong background in data science, digital analytics, finance, market...


  • San Juan, San Juan, Puerto Rico Pfizer, S.A. De C.V A tiempo completo

    Job Title: Director, Specialty Pharmacy ProviderPfizer is seeking a highly skilled and experienced Director, Specialty Pharmacy Provider to join our team. As a key member of our organization, you will be responsible for developing and implementing strategic plans to drive optimal medication access and patient adherence for our Rheumatology-Gastrointestinal...


  • San Juan, San Juan, Puerto Rico Globalsource It A tiempo completo

    GlobalSource, a leading IT recruiting firm, seeks a visionary Strategic Data Analytics Director to spearhead our clients' Analytics Engineering team. This role will revolutionize our data capabilities, shifting from traditional Business Intelligence to Analytics Engineering, ensuring data accessibility, reliability, and business decision-making value. The...


  • San Juan, San Juan, Puerto Rico Aveva A tiempo completo

    Drive Commercial Success with Innovative Learning SolutionsAveva is a global leader in industrial software, and we're seeking a skilled Sales Skills Program Manager to join our team. As a key member of our Commercial Organization, you'll be responsible for developing and implementing sales skills programs that drive impact on win rates, deal value, and sales...


  • San Juan, San Juan, Puerto Rico Kindercare Education A tiempo completo

    Site Director OpportunityWe are seeking a highly motivated and experienced Site Director to lead our Champions Before and After School Program in Lake Forest, Illinois. As a Site Director, you will be responsible for creating a dynamic and engaging learning environment for elementary-aged children, while also building strong relationships with families and...


  • San Juan, San Juan, Puerto Rico Jobleads-Us A tiempo completo

    About the RoleWe are seeking an experienced Actuarial Director to lead our Actuarial team. Reporting to the VP of Actuarial and Analytics, you will be responsible for guiding the work of the teams, helping create and lead strategy, and oversee the execution.You will lead a team of actuaries to project the lifetime value of a policy, develop models that...

  • Dialysis Program Director

    hace 4 semanas


    San Juan, San Juan, Puerto Rico Fresenius Medical Care North America A tiempo completo

    Purpose and ScopeAs a Dialysis Program Manager Registered Nurse, you will oversee the management of patient care in home therapies programs while maintaining cost-effective clinical operations. You will provide direction and guidance to the interdisciplinary team providing care to Home Therapies patients to ensure the delivery of high-quality care.Key...


  • San Juan, San Juan, Puerto Rico Pfizer, S.A. De C.V A tiempo completo

    Job SummaryPfizer is seeking a highly skilled Director, Specialty Pharmacy Strategy & Patient Engagement to lead the development and implementation of specialty pharmacy strategies for Rheumatology-Gastrointestinal and Oncology products. This role will be responsible for driving optimal medication access and patient adherence through innovative patient...


  • San Juan, San Juan, Puerto Rico Strategic Education Inc. A tiempo completo

    Strategic Education Inc. is seeking an exceptional Academic Enrichment and Student Success Director to lead our efforts in providing high-quality academic skills training, tutoring, and support services to our students.We are looking for a leader who can foster a supportive learning environment, promote academic excellence, and drive student success through...


  • San Juan, San Juan, Puerto Rico Mentor Technical Group A tiempo completo

    **About the Role**Mentor Technical Group is seeking a skilled Reliability Program Manager to join our team. As a key member of our organization, you will be responsible for driving life cycle asset management across strategic accounts and leading the Maintenance Excellence & Life Cycle Asset Management (LCAM) Program at sites according to corporate...


  • San Juan, San Juan, Puerto Rico Fhnj A tiempo completo

    Fhnj Busca un Profesionista con Experiencia en Servicios PsicosocialesEn Fhnj, estamos comprometidos con la calidad de vida de los menores y sus familias. Nuestra misión es brindar apoyo integral a través de servicios psicosociales dirigidos a niños entre 0 y 7 años. La Directora de Servicios Psicosociales desempeña un papel fundamental en este...

  • Nurse Director

    hace 2 semanas


    San Juan, San Juan, Puerto Rico Good Samaritan Society A tiempo completo

    Job SummaryAs a key member of our team, the Director of Nursing will oversee the nursing program in a long term care facility, ensuring that residents receive high-quality care. The successful candidate will have a strong background in nursing, with at least five years of experience, and a current RN license in good standing. The Director will be responsible...