Salesforce Lead Administrator

hace 4 semanas


San Juan, San Juan, Puerto Rico Grainger A tiempo completo
Job Title: Salesforce Lead Administrator

At Grainger, we're committed to providing value for our customers, fostering an engaging culture for our team members, and driving strong financial results. We're seeking a highly skilled Salesforce Lead Administrator to join our team and help us achieve our goals.

Job Summary:

The Salesforce Lead Administrator will be responsible for leading the team through the full systems life cycle, with a concentration on our Salesforce platform and supporting integrations. This role will involve estimation, analysis, design, build, and implementation of enterprise-level projects related to Salesforce Service and Sales Cloud.

Key Responsibilities:
  • Lead estimation, analysis, design, build, and implementation of enterprise-level projects related to Salesforce Service and Sales Cloud.
  • Coordinate with internal and external stakeholders for the evaluation, design, and delivery of business capabilities.
  • Provide business analysis to arrive at the optimal design of our technical solutions.
  • Define appropriate solutions for business challenges using Salesforce's declarative and programmatic features.
  • Apply best practices in Salesforce data modeling, interface design, code development, and testing.
  • Responsible for ensuring Salesforce development standards and best practices.
  • Lead governance efforts, architecture reviews, and contribute to various methodologies.
  • Lead continuous improvement initiatives, fostering a mindset of ongoing enhancement.
  • Guide the development and support team during crisis and code red situations.
  • Stay updated with Salesforce technology trends to ensure applications are scalable, flexible, secure, and robust.
  • Participate and lead actively in daily standup, and other standard meetings.
  • Assist post-production support to address production defects.
  • Handles and implements third-party integrations and trouble-shoots any issues with vendors/partners and applications as they arise.
  • Provide user story analysis, assessment, and applicable documents needed to enhance page layouts, workflows, validation rules, user visibility, custom code (Visualforce or Apex), etc.; coordinate with other teams as needed.
  • Provide a test strategy, conduct testing, and promote changes through our multi-tier environment.
Requirements:
  • Bachelor's degree in business analysis, software development, or related field.
  • 7+ years of technology experience solutioning in Salesforce through development and declarative methods.
  • 3+ years of experience across software optimization, including software assessment, software builds, and software change management.
  • Understanding of communication strategy and ability to craft clear, effective Jira stories.
  • Experience supporting user teams with software development, including documenting user requirements, UI/UX considerations, testing, and release management.
  • Ability to translate business process into technical solutions through facilitation and communication with business and technical-based teams.
  • Influence decision-making processes without having specific authority.
  • Salesforce Admin 101 certification or higher.
  • Facilitation skills to elicit requirements/issue details from various personalities across the organization, including senior executives.
Benefits:

We offer a comprehensive set of emotional, financial, physical, and social wellbeing programs, including medical, dental, vision, and life insurance plans, generous paid time off, and 6 company holidays per year. We're committed to equal employment opportunity and fostering an inclusive, accessible environment.



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