Specialist Quality Complaints Professional

hace 1 mes


Juncos, Puerto Rico Flexible & Integrated Technical Services, Llc A tiempo completo

Job Summary
Flexible & Integrated Technical Services, LLC is seeking a highly skilled Specialist Quality Complaints to join our team. As a key member of our Operations & Transformation area, you will be responsible for investigating and resolving quality complaints in a timely and efficient manner.

Key Responsibilities
Investigate quality complaints and summarize closed investigations into the database accurately.
Review and approve complaint-related investigations to ensure they are concise, clear, and science-based.
Follow up on corrective actions derived from investigations through completion.
Conduct and document investigations as needed, and possess excellent writing skills to close the gap between technical investigations and simple, concise documents.
Communicate and escalate complaints, represent the site on the product complaint network, and generate and issue closure letters to patients and business partners.

About Us
We are a Service Provider company that prides ourselves on treating our employees with respect and care. We integrate Engineering, Construction, Maintenance, Utilities, and Specialized Technical services across the Island and in the US. Our company is flexible, family-oriented, and focused on our resources' well-being, while providing top-notch quality talent to our Pharmaceutical, Medical Device, and Manufacturing industry clients.



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