Quality Complaints Specialist

hace 4 semanas


Juncos, Puerto Rico Validation & Engineering Group, Inc A tiempo completo

bJobSummary:/bbrbrWeareseekingahighlyskilledanddedicatedindividualtojoinourteamasaQualityComplaintsSpecialist.AsakeymemberofourValidation&EngineeringGroup,Inc.,youwillplayacriticalroleinsupportingourproductcomplaintsystemthroughleadingandmanagingproductcomplaintinvestigations,performingdataanalysisandtrendingofcomplaintinformationtoproactivelydetectsignalsandtakeappropriateactionsinatimelymanner.brbrbKeyResponsibilities:/bbrulliSupporttheproductcomplaintsystemthroughleadingandmanagingproductcomplaintinvestigations./liliPerformdataanalysisandtrendingofcomplaintinformationtoproactivelydetectsignalsandtakeappropriateactionsinatimelymanner./liliCollaboratewithcross-functionalteamstodetermineinvestigationrequirementsandassigntasksaccordingly./liliConducthistoricaldataanalysisandtrendevaluationassessmentstoidentifyareasforimprovement./liliVoidrecordsifrequiredandcompletecustomerfeedbackrecordsifnecessary./liliOwnconsolidated/trendinvestigationsuntilclosure,ifrequired./li/ulbrbRequirements:/bbrulliScienceorEngineeringdegree:DoctoratedegreeorMaster'sdegreeand3yearsofdirectlyrelatedexperiencetothejoborBachelor'sdegreeand5yearsofdirectlyrelatedexperiencetothejoborAssociate'sdegreeand10yearsofdirectlyrelatedexperiencetothejob./liliExperiencewithinvestigations,RootCauseAnalysis,andComplaintinvestigations./lili4+yearsofqualityandmanufacturingexperienceinbiotechorpharmaceuticalindustry./liliAbilitytooverseemultipleprojectssimultaneouslyandsuccessfullymanageworkloadtotimeliness./liliFamiliaritywithbasicprojectmanagementtoolsandabilitytooperateinamatrixedorteamenvironment./liliUnderstandingofapplicablemanufacturing/testingprocesses(i.e.API,DrugSubstance,DrugProduct,Packaging,DeviceManufacturingprocesses)./li/ulbrbPreferredSkills:/bbrulliFamiliaritywithsoftwaresuchasTrackwise,Excel,Word,andMicrosoftoffice./liliMustbefullybilingual(English/Spanish)withexcellentoralskills./liliAvailabletoworkextendedhours,possibilityofweekendsandholidays./li/ul



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