User Experience Research Manager
hace 2 semanas
About the Opportunity
The Manager, User Experience Research will be a key member of our Diabetes Care division, working to craft human-centric experiences across various product platforms. This role will partner closely with design, product, and engineering teams to build customer-specific decision making, unlock deep insights about customer behaviors and attitudes, and communicate learning that inspires creativity and action across digital platforms.
Key Responsibilities
- Collaborate with project leads to define and execute learning needs aligned to organizational goals.
- Design and lead thoughtful user experience studies, utilizing methods such as ethnographic research, surveys, concept testing, and usability testing.
- Facilitate discussion and synthesis sessions to ensure insights are understood, relevant, and move project members forward towards making user impact.
- Understand the marketplace and competitor dynamics, bringing the voice of the customer to life in a way that translates to clear design recommendations for cross-functional partners.
- Review, analyze, and communicate mixed methods data to generate tactical and strategic insights, as well as actionable recommendations that drive product innovation and design improvements for users.
Requirements
- Bachelor's degree required.
- 5+ years working experience in user research field in industries such as Technology, Healthcare, Consumer Packaged Goods, Medical Devices, or Pharmaceuticals or similar industries.
- Well-versed in user-centered design principles, design thinking practices, and related research methodologies.
- Demonstrated ability to influence product and design team decisions with research through a variety of innovative and experimental approaches.
- Whole-brained thinker who combines data with deep empathy and strong storytelling.
- Comfort with ambiguity and ability to navigate dynamic project scopes.
- Able to communicate across diverse functions, build collaborative relationships, and engage project partners throughout the learning process.
- Experience working with interdependent cross-functional teams.
What We Offer
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life. You'll also have access to career development with an international company, free medical coverage for employees, an excellent retirement savings plan, tuition reimbursement, and more.
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