Lab Computing Analyst

Job Summary

We are seeking a highly skilled Technical Support Associate - Computing Lab to join our team at The Fountain Group. As a key member of our IT department, you will be responsible for implementing, monitoring, and providing technical support of customer laboratory IT environments.

Key Responsibilities

• Implement customer specified benchtop computing design and processes
• Administer and assure connectivity of customer's Windows based platform
• Maintain and support the operating system, desktop hardware and peripherals, enterprise print strategy, management tools, application packaging, desktop tool development, software distribution, and core desktop applications
• Manage On-boarding, retirement and relocation of equipment
• Implement Windows based security, including user / group permissions, file / folder permissions, group policies, local security policies, etc.
• Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
• Ensure adherence to client's corporate policies through periodic reporting and compliance programs
• Act as the technical support contact for field service engineers, repairing and troubleshooting client instrument and information technology issues
• Follow documented procedures, policies, troubleshooting and best practices
• Create and maintain a physical inventory of lab equipment, PC's, software and any other information pertinent to the environment
• Submit weekly Engineer reports to the team lead by COB on the last business day of the week
• Act as Liaison for software/hardware related inquiries
• Escalate IT issues that are not resolved PKI Lab IT analysts
• Participate in client team meetings
• Escalate delivery concerns to the team lead

Critical Skills

• Excellent customer service skills complimented by an ability to listen to and interpret client requests
• Ability to troubleshoot complex technology issues
• Strong verbal and written communication skills
• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes