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Center Director

hace 2 semanas

San Juan, San Juan, Puerto Rico Sylvan Learning A tiempo completo

Job Summary

The Center Director is a key leadership role at Sylvan Learning, responsible for managing the overall customer experience, sales, and local marketing strategies of the Center to achieve performance goals and grow the business. This role requires a strong customer service focus, with the ability to effectively use consultative sales skills to establish and build relationships with customers.

Key Responsibilities

  • Manage the day-to-day operation of the Center, ensuring a consistent, quality educational experience for Sylvan customers while managing costs.
  • Meet sales and expense financial targets, monitoring and tracking Center performance, Profit and Loss controls, revenues, expenses, and fee collection.
  • Select, develop, motivate, and monitor Center staff, conducting regular performance reviews and providing coaching and feedback.
  • Support teachers with ensuring good instructional management, promoting financing options that meet the customer's needs, and managing the application/closing process.
  • Establish and maintain collaborative relationships with teachers, educational specialists, and other school administrators and parent/teacher organizations.
  • Conduct school visits to establish and maintain relationships with school personnel for partnership and marketing purposes.
  • Ensure the professional appearance of the Center according to Sylvan standards, ensuring adherence to established Sylvan operating standards with particular attention to student safety and well-being.

Requirements

  • Four year degree required.
  • A minimum of three years of customer service experience; retail sales experience preferred.
  • Experience using Microsoft Office and other standard business applications used by the Center, including current social media tools.
  • Knowledge of general office equipment such as copiers, printers, and office phones.
  • Experience using social media (Facebook, Twitter, etc.) preferred.
  • Familiarity with instructional technology and tablet computers preferred.

Skills and Abilities

  • Strong customer service, interpersonal, and communication skills.
  • Outgoing people-oriented approach preferred.
  • Proven ability to effectively use customer service and consultative sales skills to establish and build relationships.
  • Proven sales skills with a strong sense of urgency.
  • Proven ability to supervise, coach, and develop Center staff.
  • Strong presentation skills for small group opportunities.
  • Ability to track and interpret business metrics and financial statements.
  • Strong analytical and problem solving skills.
  • Strong word processing, data entry, and other administrative skills.
  • Strong organizational skills; proven ability to manage multiple tasks and be flexible.
  • Proven ability to communicate effectively in writing; ability to proofread and edit copy.
  • Ability to work collaboratively; strong team player.
  • Ability to work a flexible schedule, including evenings and weekends.
  • Ability to occasionally lift and/or move up to ten pounds.