Delivery Operations Manager
hace 4 semanas
As a Delivery Supervisor at Tesla, your primary focus will be on leading a team dedicated to mastering product knowledge, delivering exceptional customer experiences, and ensuring seamless vehicle delivery processes.
Key Accountabilities
- Lead the Vehicle Preparation Team, comprising Vehicle Specialists and Documentation Assistants, to ensure prompt and efficient vehicle preparation.
- Coordinate vehicle movement within the lot and delivery bays, monitor delivery schedules, and address any vehicle repairs or maintenance needs.
- Meet and exceed Key Performance Indicators (KPIs) and sales targets in collaboration with the sales team, while maintaining a healthy Profit and Loss (P&L) for the location.
- Proactively resolve customer concerns regarding vehicle preparation and quality, ensuring a high level of customer satisfaction.
- Recruit, train, and develop the management team and employees to ensure all positions are filled in a timely manner.
- Provide regular feedback to employees, ensuring adherence to Tesla policies, dress code, and grooming guidelines.
- Maintain a well-organized and well-maintained facility, adhering to brand standards and controlling store expenses to reduce costs.
Requirements
- Bachelor's degree or 2+ years of equivalent experience in a service-focused industry, with a proven track record of meeting or exceeding goals.
- Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer-facing responsibilities.
- Excellent communication, time-management, and problem-solving skills, with an ethical execution of Tesla standards.
- Ability to develop collaborative relationships as a well-respected, trusted partner.
- Valid driver's license required.
- For roles in specific states, a Motor Vehicle Salesperson License or Notary License may be required.
Benefits
As a full-time Tesla employee, you are eligible for competitive pay and a comprehensive benefits package, including medical, dental, and vision plans, 401(k) with employer match, and employee assistance programs.
Compensation
The annual salary range for this position is $68,000 - $102,000, plus cash and stock awards, and a comprehensive benefits package.
Pay offered may vary depending on individualized factors, including market location, job-related knowledge, skills, and experience.
Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Why Tesla?
Tesla is a leading innovator in the electric vehicle industry, committed to making sustainable energy solutions accessible to everyone.
As a Delivery Supervisor at Tesla, you will have the opportunity to contribute to the company's mission, work in a dynamic and fast-paced environment, and enjoy a comprehensive benefits package.
Join Tesla and be part of a team that is shaping the future of transportation and energy.
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