Cannabis Retail Store Manager
hace 2 semanas
At Trulieve, we are seeking a highly skilled and experienced General Manager to join our team. As a General Manager, you will be responsible for managing personnel, inventory purchasing and tracking, sales goals and bonus targets, as well as the general day-to-day matters for your assigned store.
Key Responsibilities:- Drive sales and revenue
- Maintain the highest level of presentation, customer service, and compassion to all patients
- Plan and implement strategies to drive service standards and attract new customers
- Coordinate daily customer service operations (e.g., sales processes, orders, and payments)
- Ensure maximum profitability and sales growth in all store functions by managing expense budgets, including deposits, accounts receivable, and profit and loss
- Adhere to all cannabis state-specific regulations and laws, execute, and enforce compliance efforts
- Create reports, analyze, and interpret retail data, such as revenues, expenses, and competition
- Conduct regular audits to ensure the store is functional and presentable
- Review, maintain and update all departmental SOPs and assure that any changes are communicated to employees and the most recent SOP versions are available
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing team members
- Monitor and maintain store inventory
- Communicate with customers and evaluate their needs
- Analyze consumer behavior and adjust product positioning
- Resolve customer complaints/issues
- Research emerging products and use information to update the stores merchandise
- Schedule and analyze employee work times to ensure the store has adequate coverage daily
- Bachelor's degree preferred, four years related experience and/or training or equivalent combination of education and experience
- Prior management experience, preferably in retail and/or customer service area is a plus
- Must have prior cash handling experience
- Must possess the ability to train, develop and evaluate a team of 40+ employees
- Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
- Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices
- Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
- Ability to interact with customers and team members respectfully and politely
Additional Minimum Qualifications:
Must possess a valid driver's license and a clear driving record
Must be able to pass a level 1 and level 2 background check and drug screening
Must be at least 21 years of age
Must possess the mental and physical capacities necessary to perform the job duties
Work Schedule:
45+ hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.
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