Cannabis Retail Store Manager

hace 2 semanas


Río Cañas Barrio, Puerto Rico Trulieve A tiempo completo
General Manager Job Description

At Trulieve, we are seeking a highly skilled and experienced General Manager to join our team. As a General Manager, you will be responsible for managing personnel, inventory purchasing and tracking, sales goals and bonus targets, as well as the general day-to-day matters for your assigned store.

Key Responsibilities:
  • Drive sales and revenue
  • Maintain the highest level of presentation, customer service, and compassion to all patients
  • Plan and implement strategies to drive service standards and attract new customers
  • Coordinate daily customer service operations (e.g., sales processes, orders, and payments)
  • Ensure maximum profitability and sales growth in all store functions by managing expense budgets, including deposits, accounts receivable, and profit and loss
  • Adhere to all cannabis state-specific regulations and laws, execute, and enforce compliance efforts
  • Create reports, analyze, and interpret retail data, such as revenues, expenses, and competition
  • Conduct regular audits to ensure the store is functional and presentable
  • Review, maintain and update all departmental SOPs and assure that any changes are communicated to employees and the most recent SOP versions are available
  • Evaluate employee performance and identify hiring and training needs
  • Supervise and motivate staff to perform their best
  • Coach and support new and existing team members
  • Monitor and maintain store inventory
  • Communicate with customers and evaluate their needs
  • Analyze consumer behavior and adjust product positioning
  • Resolve customer complaints/issues
  • Research emerging products and use information to update the stores merchandise
  • Schedule and analyze employee work times to ensure the store has adequate coverage daily
Requirements:
  • Bachelor's degree preferred, four years related experience and/or training or equivalent combination of education and experience
  • Prior management experience, preferably in retail and/or customer service area is a plus
  • Must have prior cash handling experience
  • Must possess the ability to train, develop and evaluate a team of 40+ employees
  • Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
  • Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices
  • Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
  • Ability to interact with customers and team members respectfully and politely

Additional Minimum Qualifications:
Must possess a valid driver's license and a clear driving record
Must be able to pass a level 1 and level 2 background check and drug screening
Must be at least 21 years of age
Must possess the mental and physical capacities necessary to perform the job duties

Work Schedule:
45+ hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.


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