It Service Support
hace 2 semanas
Importante empresa extiende vacante como: Advanced IT Field Service Support - On-Site
Actividades:
Proveer soporte IT de Level 2 en sitio, asistiendo a infraestructura corporativa. Instalación y despliegue de dispositivos (laptops, móviles), gestión de usuarios (onboarding/offboarding). Mantenimiento de inventarios de activos IT y disposición de equipos obsoletos. Resolución de incidencias IT, soporte en infraestructuras conectadas (sistemas AV, videovigilancia, etc.). Participación en proyectos IT locales, regionales y globales. Gestión de documentación en ServiceNow y cumplimiento de SLAs. Soporte a equipos de infraestructura IT (servidores, redes, wifi). Supervisión de seguridad física en áreas críticas (PCN, LABs). Apoyo en pruebas de recuperación ante desastres (DR) y restauración de datos.
Locación: Manatí, Puerto Rico
Salario: $20 la hr en adelante, negociable
Requisitos:
Requisitos: Experiencia previa en soporte IT, especialmente en entornos de producción.
Conocimiento en la gestión de redes, servidores y software corporativo.
Dominio de herramientas como ServiceNow para seguimiento de incidencias.
Capacidad para coordinar y colaborar con equipos regionales y globales.
Buenas habilidades de comunicación en inglés y en el idioma local.
Experiencia en la gestión de proyectos IT y cumplimiento de normas de ciberseguridad.
Disponibilidad para realizar tareas en sitio y soporte en infraestructuras críticas.
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