Assistant Front Office Manager
hace 1 mes
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company
Location Description:
The Boston Harbor Hotel is Bostons premier waterfront hotel, where luxury service is personal. We offer a competitive and comprehensive compensation and benefits package, as well as growth opportunity. All candidates must display superior service orientation, be willing to learn and work as part of our team. Due to the nature of our business, schedule flexibility is required for all positions.
Overview:
JOB SUMMARY To assure a courteous and professional service to all hotel guests in all aspects of Front Office operations while maximizing profitability of guest room occupancies. To assure and maintain a professional service, and ensure that employees are portraying this same professionalism to all hotel guests.
CANDIDATE PROFILE Education: Bachelors degree, preferably specializing in Hospitality, Business Administration, and or related major or equivalent experience is required.
Experience: Minimum of five (3) years of strong Front Office or Reservations experience in a Full-Service Luxury Hotel, including at least two (2) or more years of Leadership experience.
KEY RESPONSIBILITIES The primary responsibilities for the Assistant Front Office Manager include but are not limited to:
Direct the quick and effective resolution of all requests for assistance related to room rates, room assignments, and guest satisfaction should they arise.Hire, counsel, discipline, and schedule all Front Office personnel as necessary.Provide orientation, training retraining and supervision necessary to insure the finest service at all times.Coordinate reservation functions through communication with the Reservations Manager.Maintain daily communications with the Sales Department to maximize room sales, insure proper utilization and rate controls, and meet or exceed budgeted revenues.Coordinate all service performance procedures within the Front Office.Implement and maintain the effectiveness of all sales promotions and special programs that require Front Office area.Insure that all required records and reports are completed and distributed as assigned.Maintain inventories for all necessary Front Office supplies.
Qualifications:
JOB QUALIFICATIONS In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences:
Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.Demonstrated ability to work cohesively with a team.Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.Must have experience in all Microsoft Office and industry relevant Front Office Systems, with working knowledge of Opera and Delphi.Problem solving, reasoning, motivating, organizational and training abilities are used often. May be required to work nights, weekends, and/or holidays.Working knowledge The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.
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