Sr. Customer Service Advisor

hace 3 meses

Cerro Gordo, Puerto Rico Indorama Ventures A tiempo completo

Job Description:

Indorama Ventures- Indovinya is looking for a Senior Customer Service Advisor to join our team in The Woodlands, TX. The Senior Customer Service Advisor is responsible for delivering exceptional service and support to both internal and external customers. This role involves managing orders and relationships for assigned accounts and serving as a subject matter expert on systems, policies, and products. Additionally, the advisor provides training and handles issue escalation for team members. A Senior Customer Service Advisor should possess strong communication, organizational, and analytical skills, along with the ability to manage complex and urgent issues, collaborate with cross-functional teams, and mentor other customer service advisors.

What will be expected from you?

Effectively manages a heavy workload of complex accounts with the upmost professionalism and a high degree of accuracy. Effectively manages operational issues and resolves customer complaints timely with appropriate level of communications to the impacted parties.
Builds sustainable relationships, and trust with customer accounts through open and interactive communication. Delivers excellent customer service by being reliable, responsive, empathic & competent. Identify opportunities to optimize cost savings in the Order to Cash process. Enter and coordinate nonconformance customer complaints to provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Manage and optimize all processes under your responsibility taking into consideration Quality, Legality and Food Safety (if applicable) and client needs on Indorama's family of products and services. Proactively communicate with planning, logistics, manufacturing, credit, and sales to ensure smooth delivery of orders while anticipating any issues or potential delays. Key responsibility areas for the Sr CSA are Order/Issue Management, Relationship Management, and Process/Team Support.

Order/Issue Management Effectively and efficiently manages workload to ensure order counts, calls, and email volumes are addressed within service levels. Manages open orders by adhering to established internal processes & procedures to ensure consistency within the department. Establishes and maintains effective communication with customers, responding to inquiries on orders, products and assisting with general information. Expert in system requirements, policies, and procedures as outlined in our quality and business management guidelines. Assist Supply Chain in material redirects and/or movement of old or slow-moving inventories. Resolve complex customer issues in a professional and timely manner. Support Internal and Customer Audit requests as assigned. Management of specialty accounts as assigned. Relationship Management Partners with sales team and shares information to effectively manage the customer experience and identify growth opportunities. Support coworkers in best practices and teamwork toward achieving an exceptional customer experience. Portrays a positive and professional image of the company and self with interacting with customers and colleagues. Partners with manufacturing, logistics, credit, supply chain, technical, commercial, and pricing to ensure orders are processed timely and meet customer requirements and manufacturing capabilities in the respective areas. Work on Special Projects as assigned. Process/Team Support Demonstrates proficiency in multi-tasking, resolving complex issues, to manage teammate escalations. Primary lead to assigned support team to assist in daily workload, manage escalations, and provide back up support during planned and unplanned staff shortages. Responsible for oversight of workload balancing in assigned coverage areas. Responsible for one or more key process areas (Returns, Complaints, Ship-to requests, document retention, etc.) Additional tasks and projects as assigned by Team Lead and/or Customer Service Manager. Participate on "Go Team" for Business Continuity/Disaster Recovery. Provides after-hours escalation support to CSA II on a rotational basis. Subject Matter Expert on systems and processes within Customer Service. Provides UAT as requested for system upgrade and process changes. What are we looking for in the ideal candidate? Bachelor's degree in business or related field. Maybe substituted with Associate's Degree with 4+ years of related experience. High School Diploma with 6+ years related experience. 3-5 years or relevant work experience. English, Spanish a plus. Proficient in Microsoft Excel, Microsoft Word, and Outlook. Demonstrated SAP experience - Preferably in Order to Cash/Sales and Distribution. Ability to perform effectively in a self-directed team and other departments; obtaining assistance when needed. Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. Ability to resolve difficult and complex issues and to work with cross-functional departments. Able to maintain high volumes of requests with quick and accurate turnaround time. Effective interpersonal and communication skills - verbal and written. Ability to organize, prioritize, and perform multiple tasks with minimal supervision. Strong analytical, problem solving, and decision-making skills. Demonstrate sense of urgency, flexibility, and adaptability. Able to support On Call escalation approximately 1 week per month. What can we offer you?

Indorama Ventures- Indovinya is a leading chemical intermediates and surfactants producer with a diverse range of products in growth markets such as home & personal care, agrochemicals, oilfield technologies, fuel & lube additives and more. The successful candidate will receive a competitive compensation and will be eligible to participate in a comprehensive benefits package which includes: medical, vision and dental, basic life insurance, AD&D insurance, and 401k. Here, you can make an impact and make a difference. Come join us

Additional Locations:

  • Senior Customer Service Advisor

    hace 4 semanas

    Cerro Gordo, Puerto Rico Indorama Ventures A tiempo completo

    Job Title: Senior Customer Service AdvisorIndorama Ventures- Indovinya is seeking a highly skilled Senior Customer Service Advisor to join our team in The Woodlands, TX. The ideal candidate will be responsible for delivering exceptional service and support to both internal and external customers.Key Responsibilities:Manage orders and relationships for...

  • Target Optical

    hace 1 mes

    Cerro Gordo, Puerto Rico Essilor A tiempo completo

    The Eyecare Advisor Member creates exceptional value in the lives of patients by delivering exceptional patient service and ensuring all patients receive the highest quality of care. Enthusiastically satisfies patients all the time through exceptiona Optical, Advisor, Manufacturing, Healthcare, Patient, Customer

  • Service Writer

    hace 1 mes

    Cerro Gordo, Puerto Rico Caliber Auto Care A tiempo completo

    Overview: Immediate Service Advisor opportunity The Service Writer/Advisor is responsible for selling and promoting all products and services offered by Sun Auto by following the company's store standards and expectations. Pay: $16.00 - $21.00 per hour bonus (uncapped bonus) Sun Auto Tire & Service operates multiple locations across Texas and is expanding We...

  • Target Optical

    hace 1 mes

    Cerro Gordo, Puerto Rico Luxottica Group A tiempo completo

    The Eyecare Advisor Member creates exceptional value in the lives of patients by delivering exceptional patient service and ensuring all patients receive the highest quality of care. Enthusiastically satisfies patients all the time through exceptiona Optical, Advisor, Healthcare, Patient, Skills

  • Optical Advisor

    hace 4 semanas

    Cerro Gordo, Puerto Rico Essilorluxottica A tiempo completo

    Job SummaryThe Eyecare Advisor Member at EssilorLuxottica creates exceptional value in the lives of patients by delivering exceptional patient service and ensuring all patients receive the highest quality of care. This role is responsible for greeting customers without delay, showing urgency in providing service, and determining the reason for the customer's...

  • Customer Service Representative

    hace 3 semanas

    Cerro Gordo, Puerto Rico Manpower Inc A tiempo completo

    Key Responsibilities:• Provide proactive customer service and support to ensure customer satisfaction• Monitor shipment performance to proactively update customers and resolve issues• Collaborate with stakeholders to problem-solve and provide support• Ensure Operational Care Centers have necessary information for customer executionWork Schedule:...

  • Customer Service Representative

    hace 3 meses

    Cerro Gordo, Puerto Rico Sp Plus Corporation A tiempo completo

    SP is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented pe Customer Service Representative, Customer Service, Representative, Customer Experience, Retail,...

  • Customer Service Representative

    hace 4 semanas

    Cerro Gordo, Puerto Rico The Sherwin-Williams Company A tiempo completo

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail store team, you will be responsible for providing exceptional customer service, answering questions about our products, and recommending solutions to meet our customers' needs.Key...

  • Customer Service Specialist

    hace 1 mes

    Cerro Gordo, Puerto Rico Westway Feed Products A tiempo completo

    Role Overview We have an exciting opportunity for someone to join us as a Customer Services Specialist to join our team at the head office in the Woodlands, Houston, to provide customer service support functions for Westway internal and external customers. The post-holder will be responsible for managing existing business relationships and will become a...

  • Financial Advisor Trainee

    hace 4 semanas

    Cerro Gordo, Puerto Rico Raymond James Financial Incorporated A tiempo completo

    Job Summary: Through distance learning, apprenticeship and training at the firm's international headquarters, the Advisor Mastery Program (AMP) offers a comprehensive education for the next generation of Raymond James Financial Advisors. The program takes a holistic approach by incorporating training for technical and sales skills to fully position new...

  • Customer Service Representative

    hace 2 semanas

    Cerro Gordo, Puerto Rico Domino'S Pizza Llc A tiempo completo

    Key Responsibilities:As a Domino’s Pizza Contact Center Specialist, you will be the primary point of contact for customers calling our stores. Your professional demeanor and optimistic attitude are crucial in creating a positive experience for our customers. Your role will involve receiving training on our computer system and providing exceptional customer...

  • Store Customer Service Specialist

    hace 3 meses

    Cerro Gordo, Puerto Rico The Sherwin-Williams Company A tiempo completo

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Customer Service Representative

    hace 2 semanas

    Cerro Gordo, Puerto Rico Domino'S Pizza Llc A tiempo completo

    Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be the first point of contact for customers calling our stores. Your professionalism and optimism are crucial in creating a pleasant experience for customers.Key Responsibilities:Provide exceptional customer service to customers calling our storesReceive training on our computer...

  • Customer Service

    hace 1 mes

    Cerro Gordo, Puerto Rico Whole Foods Market, Inc. A tiempo completo

    Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service. Establishes clear expectations for balancing in-store customer service and completing online orders. Monitors in-store and o Customer Service, Supervisor, Commerce, Service, Customer Experience, Customer, Retail, Grocery

  • Sr. Sterile Processing Tech

    hace 4 semanas

    Cerro Gordo, Puerto Rico Quality Talent Group A tiempo completo

    About the job Sr. Sterile Processing Tech - Days - Full-Time At Houston Methodist, the Sr Sterile Processing Technician position is responsible for maintaining high standards for decontamination, assembly, inspecting, wrapping, and sterilization of surgical instruments and medical equipment for Surgical Services and all ancillary departments, which includes...

  • Customer Service Representative

    hace 2 semanas

    Cerro Gordo, Puerto Rico Domino'S Pizza Llc A tiempo completo

    Customer Service Role OverviewAt Domino's Pizza LLC, we're looking for a skilled Customer Service Representative to join our team. As a key point of contact for customers, you'll play a crucial role in creating a positive experience through your professionalism and optimism.Key Responsibilities:• Respond to customer inquiries and concerns via phone and...

  • Retail Customer Service Associate

    hace 1 mes

    Cerro Gordo, Puerto Rico Fedex A tiempo completo

    FedEx - JobID: PDX_FEC_4E888A17-E48A-43FF-87E3-AE0666965D0E_240037 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Retail Sales Associate

    hace 3 meses

    Cerro Gordo, Puerto Rico Amazing Lash Studio A tiempo completo

    Overview Hiring immediately for a retail sales associate / customer service representative in the beauty industry. The Amazing Lash Studio® brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING!...

  • Customer Service Representative

    hace 2 semanas

    Cerro Gordo, Puerto Rico Pizza Hut A tiempo completo

    **Job Summary**We are seeking a highly motivated and friendly Customer Service Representative to join our restaurant team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, ensuring a positive dining experience for our guests.**Key Responsibilities** Greet and seat customers in a timely and courteous...

  • Restaurant Customer Service Team Member

    hace 1 mes

    Cerro Gordo, Puerto Rico Jason'S Deli A tiempo completo

    Jason's Deli - 32818 FM 2978 [Restaurant Associate / Crew Member] As a Restaurant Customer Service Team Member at Jason's Deli, you'll: Prioritize work tasks while anticipating customers needs; Coordinate with co-workers to ensure an out-of-this-world dining experience; Maintain an organized system to keep track of multiple takeout and delivery orders;...