Team Lead

hace 1 mes

Caimito, Puerto Rico Planet Fitness A tiempo completo

Responsive recruiter

The TEAM LEAD will be responsible for leading, initiating, and coaching the team in overall gym operations to ensure an exceptional "Judgement Free" member experience.

Essential Duties and Responsibilities Model and maintain a welcoming atmosphere for all members, team members, prospective members, and guests. Initiate onboarding and developing a high performing member service representative. Provide any support needed by Club Manager(s) Resolving or deescalating club member issues or concerns. Modeling consistent +1% customer service Involved in all front desk related activities. Check members in, new member sign up, tours/info calls, facilitate member requests, issues, and questions. Initiating and coaching team members through Brand Excellence Standard for club cleanliness. Coach peers on the why, how, what of PF cleanliness practices. Understanding/Initiating Inventory supply orders processes. Understanding of basic statistics and abc reporting to assist with tracking or completion of daily paperwork if needed. Assisting members with PF Mobile App to access workouts/assistance as needed (new & current). Foster staff member understanding of general knowledge of the equipment in the facility. Can successfully complete NMO classes with new and current members. Qualifications/Requirements Hard working, enthusiastic, and energetic Models G.E.A.R. (Genuine, Enthusiastic, Accuracy, Ready) Has demonstrated consistent +1% customer service that aligns with the club culture. Superior problem solving and resolution skills. Exceptional reliability. Completion of all PFU courses and consistent application of information to promote success when working with members/team Consistently models PF leadership expectations. Seeks opportunities for advancement.

Compensation: $16.00 per hour

JOIN THE CLUB

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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